Business Analyst
Location Address: Hybrid Model in office and WFH – Toronto
Contract Duration: 6 months (possibility for extension and conversion to FTE)
Number of Positions: 1
Schedule Hours:9- 5
Reason: Workload
Story Behind the Need
Business group: Operational Risk Program – Creates programs, tools and methodologies for operations risk at the bank.
Project: Contributes to the overall success of Operational Risk globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Candidate Value Proposition: The candidate will have the opportunity to work with Stakeholders across the bank including senior level management. Great opportunity to get their foot in the door and there is potential for conversion to FTE.
Typical Day in Role:
Functionality and Training: Manage NIRA functionality, enabling users to perform system activities effectively and efficiently. Responsibilities include:
• Gather and refine specifications and requirements based on business needs, aligned with the New Initiative Risk Management methodology;
• Performs any necessary data mapping and documents information flows to support specific business requirements
• Plan, develop, organize, deliver system training and knowledge transfer to user communities, including Sponsors, 1B’s, 2nd line Operational Risk and Control & Support Functions;
• Coordinate with IT&S to execute on testing plans and overall release management plans;
• Oversee IT deliverables, validating that the requirements are achieved per user expectations;
Reporting and Analytics: Manage and maintain NIRA System features, reports and data on an ongoing basis, in coordination with others in the department, to meet the changing needs of the Bank. Responsibilities include:
• Producing timely ad hoc, weekly, monthly, quarterly, and annual management reports/dashboards
• Lead the design, development and implementation of analytic solutions that meet business objectives, including:
• Translating business objectives into solutions as Data & Analytics agents of change;
• Building high quality analytic solutions that are intuitive for senior audiences, simple to maintain, and drive real business outcomes;
• Managing NIRA System features and reports to establish a management-reporting schedule, including performing advanced analytics using tools such as Excel, Power BI and Tableau;
• Respond to one-off reporting and analysis requests for the Board, senior management, regulators and other stakeholders.
• Application Support: Act as a primary for day-to-day operational support for the NIRA System. This involves working with global stakeholders and IT development / support teams, as well as instituting best practices in order to provide seamless production support. Responsibilities include:
• Lead day-today production support of NIRA System by coordinating activities with global stakeholders and support teams – escalate issues, lead service recovery teams, ensure that root cause analysis is conducted.
• Design and manage administrative processes and procedures for user access and application support. Ensure internal support processes are understood, documented, validated, updated & communicated to key stakeholders
• Manage Support mailbox and respond to queries in a timely manner, adhering to documented SLAs.
• Need to have the ability to occasionally work outside traditional business hours and weekends to support weekend changes/releases. Candidate will be involved in application change/release deployment process.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Participates in knowledge transfer within the team and business units and identifies and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Candidate Requirements/Must Have Skills:
1. 5-7 years of previous business BA experience
2. Working knowledge of Microsoft Office productivity tools along with mapping & flow chart software
3. A good understanding of JIRA and Confluence
4. Has a solid understanding and working experience of systems development techniques (e.g., Waterfall & hybrid and/or full Agile), including requirements/user story specification and testing methodologies.
Nice-To-Have Skills:
1. Visio
2. Demonstrated ability to complete and analyse quantitative and qualitative research.
3. Fluency in Spanish would be an asset
Soft Skills Required:
• Excellent written and verbal communication skills required to prepare communications and interact effectively with senior levels of management throughout the Bank;
• Excellent organizational skills and ability to prioritize effectively and efficiently;
• Strong presentation and facilitation skills with ability to clearly articulate ideas;
• Strong relationship management skills; ability to build and maintain strong collaborative relationships;
• Demonstrated independent initiative and highly motivated team player
Education: Post- Secondary education
Candidate Review & Selection
2 interviews. 1 with manager and 1 with their manager- potential for panel interview. 30 minutes – phone interview