UX Content Designer
Typical Day in Role:
• Help to plan and craft clear, compelling content for a variety of web and mobile products, making them easier to use
• Understand the tone, brand voice, and writing style
• Partner with designers, researchers, product managers, developers, and business lines to understand content requirements and deliver compelling experiences
• Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
• Conduct market research and competitor analysis to identify trends, opportunities, and best practices
• Ensure content is accurate, consistent, and adheres to brand guidelines and voice
• Collaborate with subject matter experts and stakeholders to gather information and insights for content creation
• Work in an agile environment, helping to identify and advocate for the best content processes or delivery methods in multidisciplinary teams
Candidate Requirements/Must Have Skills:
1) 5+ years of experience in UX writing, content design, content strategy, technical writing, or similar
2) 5+ years’ experience with writing and editing, with a strong command of grammar, syntax, style, and a focus on plain language writing
3) 2-3+ years’ experience with information architecture and organizing information clearly and logically within a digital experience
4) 2+ years of professional experience designing web applications
5) 1+ year recent experience working in highly matrixed large complex organizations (e.g. FI / banking)
Nice-To-Have Skills:
1) Familiarity in content management systems, Figma
2) Strong understanding of collaboration suites such as Slack
3) An understanding of scrum teams and collaborating with designers, developers, product owners, researchers, digital accessibility specialists, translation teams, and legal and compliance (Agile)
4) A natural curiosity for personal finance
Soft Skills Required:
• Strong communication skills and ability to build relationships.
Interests and skills that will improve your chances of working with us
• Strong attention to detail and commitment to delivering high-quality work
• Excellent organizational and project management skills, with the ability to prioritize tasks and meet deadlines
• Strong interpersonal and relationship management skills
• Able to adapt to changing design requirements and priorities
• Eager to learn and improve design skills and knowledge
• A fast learner who has an appetite to understand what’s behind both simple and complex financial solutions
• Comfortable working within tight timeframes and with working creatively within specific constraints
• Proven multi-tasking skills, with the ability to manage multiple projects at once
•A respect for and focus on diversity, inclusion, and accessibility
Education:
Bachelor’s degree in communications, journalism, or related field