Technical Writer

Title

Technical Writer

Overall Accountability

• Create and maintain content using an XML authoring tool and convert information for various outputs, such as Microsoft Word, Microsoft Excel, HTML, and PDF
• Document enhancements and fixed issues for the release notes with close adherence to deadlines and expectations
• Update reference guides and file layout documents based on established processes
• Provide daily support for release documentation tasks and responsibilities, such as creating DITA maps, conducting peer reviews, managing dashboards, and reconciling API changes
• Actively participate in sprint ceremonies, proactively engage others through personal interactions, gather information from JIRA and relevant sources, and ensure status is clearly communicated
• This role requires a high degree of communication and coordination with business analysts, project managers, scrum masters, subject matter experts, and other Documentation team members

General Roles

& Responsibilities

• Present technical information in a clear, concise manner based on audience
• Write from a user’s perspective in a topic-based structure
• Conduct in-person interviews, facilitate technical reviews, and update documentation according to established processes and procedures
• Write, format, copyedit, and proofread documents while adhering to corporate standards and ensuring client confidentiality is maintained
• Test procedures against the software to ensure accurate content
• Develop and maintain internal processes and procedures documentation
• Communicate tasks, progress, milestones, and next steps on a regular basis

Behavioural and Functional Competencies

Critical

• Technical communications certificate or related work experience in software development or information technology
• Highly committed to information accuracy, precision, and attention to detail
• Strong technical writing skills
• Strong oral communications and interpersonal skills
• Excellent investigative and critical thinking skills
• Organizational, multi-tasking, and time management skills
• Ability to work independently and collaborate effectively as part of a team
• Ability to handle tight deadlines and prioritize tasks
• A high level of initiative and motivation
   

Important

• Proven experience with Oxygen XML Editor or other XML authoring tools
• Proven experience with Git or other version control systems
• Quick learner with an aptitude for learning new software applications
• Technical writing experience as part of an agile team