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Technical Writer

March 16, 2020 by

Technical Writer 

Title

Technical Writer

Overall Accountability

  • Create and maintain content using an XML authoring tool and convert information for various outputs, such as Microsoft Word, Microsoft Excel, HTML, and PDF
  • Document enhancements and fixed issues for the release notes with close adherence to deadlines and expectations
  • Update reference guides and file layout documents based on established processes
  • Provide daily support for release documentation tasks and responsibilities, such as creating DITA maps, conducting peer reviews, managing dashboards, and reconciling API changes
  • Actively participate in sprint ceremonies, proactively engage others through personal interactions, gather information from JIRA and relevant sources, and ensure status is clearly communicated
  • This role requires a high degree of communication and coordination with business analysts, project managers, scrum masters, subject matter experts, and other Documentation team members

General Roles

& Responsibilities

  • Present technical information in a clear, concise manner based on audience
  • Write from a user’s perspective in a topic-based structure
  • Conduct in-person interviews, facilitate technical reviews, and update documentation according to established processes and procedures
  • Write, format, copyedit, and proofread documents while adhering to corporate standards and ensuring client confidentiality is maintained
  • Test procedures against the software to ensure accurate content
  • Develop and maintain internal processes and procedures documentation
  • Communicate tasks, progress, milestones, and next steps on a regular basis

Behavioural and Functional Competencies

Critical

  • Technical communications certificate or related work experience in software development or information technology
  • Highly committed to information accuracy, precision, and attention to detail
  • Strong technical writing skills
  • Strong oral communications and interpersonal skills
  • Excellent investigative and critical thinking skills
  • Organizational, multi-tasking, and time management skills
  • Ability to work independently and collaborate effectively as part of a team
  • Ability to handle tight deadlines and prioritize tasks
  • A high level of initiative and motivation
     

Important

  • Proven experience with Oxygen XML Editor or other XML authoring tools
  • Proven experience with Git or other version control systems
  • Quick learner with an aptitude for learning new software applications
  • Technical writing experience as part of an agile team

 

 

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ABOUT NEXUS SYSTEMS GROUP

Nexus is one of North America’s leaders in the provision of technology staff augmentation and strategic resource consulting. With a team of talented professionals using best of breed methodologies, Nexus consistently over delivers with quick, quality and trusted results to its clients and consultants.

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