Technical BSA- Salesforce
Typical Day in Role:
• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translates those to programmers and developers
• Writes user stories on JIRA and documents artifacts through Confluence
• Perform user story mapping, create user journeys
• Help prioritize and refine product backlog
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community (other BAs, business SMEs) and the IT organization (agile, scrum team, QA, product owner, developers) in order to provide technical solutions to meet user needs
• Working in an Agile/Scrum environment using Kanban methodology
Candidate Requirements/Must Have Skills:
1) 10 + years’ Business Technical/System Analyst experience – we want this person to be hands on with technical knowledge
2) 5+ years’ configuration / Support experience with Salesforce
3) 3+ years’ experience with Financial Service Cloud (FSC)
4) 3+ years’ experience with Data Modeling, Data Mapping and creating Data Dictionaries
Nice-To-Have Skills:
• Salesforce Certifications – Salesforce Admin Certification is a huge plus and will be prioritized*
• Experience producing Swimlane Diagrams, User Journeys, UI Mockups & Wireframes
• Experience leading a BSA team for an end-to end delivery, implementation, or digital transformation project
Soft Skills Required:
• Excellent Communication skills; able to distil complex business requirements into agile user stories and work in close collaboration with PO and other stakeholders
• Strong attention to detail
Education:
• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required
• Salesforce Certifications – Salesforce Admin Certification is a huge plus and will be prioritized*