Technical Analyst

Breif:

There will be a lot of documenting requirements and working with automation and development team, when things come back from them, we do testing and design our method. Every day is unique and different day in our team, so it is never boring, not repetitive, our work drives from the work / project we get from other teams.

It is a Niche role. We do a lot of service improvement work and we are constantly looking for process improvements. Candidate will be working with stakeholders that include a lot of BAs.

Ideal candidate will have a lot of business Analyst work. And a lot of requirement gathering experience. Working with ServiceNow platform and IT service building catalogue will be a huge benefit.

Job Description:
 

Responsible for helping identify and drive out improvements within the front-line operations teams. This may include but not limited to things like automation requirements, documentation, training, and ensuring operational readiness for any projects that may impact the front-line operations teams.

Must Haves:

1. ServiceNow:
2. Experience with requirement gathering
3. Ability to negotiate and create agreements among teams
4. Ability to work on multiple assignments, such as 3 or 4 things in the same day
5. Large corporate experience
6. Excellent communication skills.

Nice to Haves:

1. Experience with reporting and analysis
2. Banking/ financial industry
3. Previous Banking experience.