Product Manager – Intermediate
Government Client – Healthcare
Start Date 2024-05-13
End Date 2024-11-11
Downtown Toronto– up to three days a week in office
Must haves:
· 3 – 5 years of experience in product process design, re-engineering, implementation and documentation and data analysis
· Good knowledge of project delivery practices in a matrix environment.
· Excellent knowledge of Business Process Mapping Techniques.
· Excellent knowledge of SDLC.
· Good Business Domain knowledge specific to the healthcare product and services area.
Nice to have:
· Good Knowledge of ITSM practices.
· Considerable knowledge of documentation tooling such as Confluence Wiki, Jira or similar tools.
Responsibilities:
· Acts independently with a low level of supervision and determines when to escalate broader impacting decisions to management.
· Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments.
· Identifies interpersonal relationship difficulties and helps team members transition though difficult situations.
· Develops the best user experiences possible.
· Participates in user forums and user research to gain a deeper understanding of the client’s needs.
· Recommends changes to product procedures and features.
· Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.
· Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.
· Maintains a thorough understanding of the product and its policy, procedures and standards.
· Performs business and client requirement analysis in support of Identity and Authorization service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.
· Solves business problems and provides leadership and guidance to clients and adoption teams.
· Educates clients, stakeholders, and users in the broader health care sector on Identity and Authorization policies, key concepts, and processes.
· Supports integration of various data sources with the BI solution while ensuring data quality requirements are met.
· Performs data analysis in support of program and stakeholder objectives.
· Analyzes and resolves end user problems related to data quality, accessibility, and interpretation.
· Adjudicates and processes requests from internal/external clients, stakeholders, and users.
· Develops and takes responsibility for own workload, tasks, and initiatives for a specific product in collaboration with cross-functional teams across Ontario Health.
· Maintains business domain knowledge in order to share knowledge with their team, new team members and cross-functional teams. Provides mentoring to Business Analyst I.
· Collaborates with other cross-functional teams and external stakeholders in delivery of tasks/projects.
· Assists with the development and identification of product synergies to ensure efficient product delivery.
· Leads and implements the change in procedures, business intelligence in an effort for achieving internal operational efficiencies.
· Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation, and maintainability of the product.
· Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials
· Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes and procedures.
· Collaborate closely with the development, operations, onboarding, and project teams in delivery of project/implementation including communication plan for stakeholders to ensure buy-in and awareness of features/changes.
Desired Skills:
AB and QA Testing
Understanding of Technical Architecture
Knowledge of Security and Privacy Governance
Customer Experience Engagement and Strategy
User Experience Research and Strategy
Required Skills:
Technical Product Analysis and documentation
Software Development Life Cycle Management
Project Management