Location Address: WFH, Toronto
Contract Duration: 6 months, possible conversion to FTE
Summary: The main function of a Network Analyst is to determine user requirements and design specifications for telecom networks. The network analyst is responsible for planning and implementing telecom circuit upgrades.
Story Behind the Need:
• Business group: Contractor will manage the telecommunication service for the bank
• Reason for request: The bank has decided to migrate the current PSTN service to new carriers for improving the stability as well as the cost reduction. Also, due to the lack of resource, each line of business is paying telecom bills without validation, this risk needs to be mitigated by implementing the proper reconciliation and charge back. As per business case, one resource is required to assist the migration, validation and establish the processes for the steady state.
Candidate Value Proposition:
• The successful candidate will have the opportunity to build long lasting relationships within Canadian and Global Markets. The successful candidate will gain great exposure to multiple banking areas and gain real world experience in a competitive market.
Typical Day in Role:
• Adjust network sizes to meet volume or capacity demands Communicate with customers, sales staff, or marketing staff to determine customer needs
• Directly work with Telco on PSTN DID, Toll Free number porting, validation and service ordering
• Interface with line of business for the user migration, billing and invoice
• Determine specific network hardware or software requirements such as platforms, interfaces, bandwidths, SIP Trunk or routine schemas
• Develop and implement solutions for network usage charge back: (e.g. separate by line of business)
Candidate Requirements/Must Have Skills:
• 3-5 years’ experience required with on the telecom service
• 3-5 years’: Knowledge of DID, SIP Trunk, CDR, Telecom billing, charge back as it relates to PBX systems and SIP Trunk
• 3-5 years’: Knowledge of PBX system software, such as configuration management software, desktop communications software, inventory, operating system software and internet directory services software
• 3-5 years’: Working knowledge of accounting (not an accounting role but must be able to understand fundamentals), enterprise expense charge back model and cost analysis skills
• Strong communication skill and ability to interact and negotiate with the stakeholders.
• Avaya, Cisco, PBX System, and Skype for Business administration work experience
• Negotiation: candidate will cover costs and negotiate with lines of business and Telco
Best vs Average: Experience in telecommunication; Worked with Telco before; Billing experience
Degrees or certifications:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• Nice to have: Cisco Certified Network Professional (CCNP Voice) certification