Typical Day in Role:
• Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use
• Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
• Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences
• Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
• Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high quality results
• Understand the needs of our customer and synthesize research outcomes into viable content and communication experiences
• Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders
• Analyse and interpret data effectively to inform decision making processes and build a solid understanding of customer pain points, needs, and expectations
Candidate Requirements/Must Have Skills:
1) 5+ years of content writing experience
2) 5+ years of content strategy experience
3) 2-3 years’ experience with data and analytics
4) Demonstrated interest in finance
Nice-To-Have Skills:
1) UX Writing / content design experience
2) Experience using Figma
3) Accessibility experience
4) Experience as content designer in finance industry
Soft Skills Required:
• Strong stakeholder management skills required
• Excellent communication skills
• Positive, can-do, open mindset
• Problem-solving skills
Education:
Bachelor’s degree or equivalent experience – preferred fields: design, communication, journalism, media
SEO certification an asset