Position Title: Change Manager
Duration: 1 year
Work Location: Toronto
DEPT. OVERVIEW:
The Enterprise Real Estate Workplace Design & Experience Team leads the transformation and innovation activities for workplace transformation projects. The WD&E team is a strategic and partner-centric organization that develops ERE strategy and supports the prioritization, development and delivery of a roadmap and a portfolio of projects that drive sustainable business value and help realize the ERE strategic objectives.
JOB DESCRIPTION:
Reporting to and working closely with the Senior Manager, Change Management, the Change Analyst is responsible for people readiness activities for change initiatives within Enterprise Real Estate relative to Workplace Transformation. They are responsible for planning, creating and implementing change management strategies and plans to help ready stakeholders for the changes impacting them at Go Live. These include plans and deliverables related to leadership engagement, stakeholder engagement, communication and training.
ACCOUNTABILITIES:
•Develop and execute change management strategies and plans with measurable objectives based on the details of the change
•Develop stakeholder impact assessments that identify the groups being impacted by the change, identify potential risks and resistance, and make recommendations on how we will prepare people for the change
•Engage key partners to deliver communications and training strategies/plans
•Consistently apply the Enterprise Change Management methodology throughout the life cycle of a project, process improvement or business as usual initiative
•Lead the change management work-stream within the project team and ensure integration of change management activities into the overall project plan to prepare for a successful launch
•Track the progress of activities within the change management work-stream and ensure all partners remain on track with their deliverables
•Provide advice and guidance to business partners regarding best practices in organizational change management to assist with discussion and decision-making
•Work with key partners from the project team and the business in the formulation of strategies, plans and activities to support project implementation and user adoption
•Build strong and productive relationships with key partners within the business and work with them to plan and deliver a structured change approach for stakeholder engagement, communications, training and launch
•Work with the business owner to conduct post-implementation assessments that evaluate the success of the change and present findings in a concise and meaningful way that ties back to business benefits.
•Assess the sustainment of change once it is embedded into business as usual operations.
MUST HAVE:
•5-7+ yrs as a People Change Mgr. (NOT Organizational change mgt.)
•Exp. with Change principles & practices at an enterprise level
•Exp. with projects (organizing, prioritizing, planning, executing work-stream deliverables)
•Advanced communication skills including facilitation, presentation, & negotiating skills
•Excellent knowledge of Microsoft Tool Suite (Word, Excel, PowerPoint, Visio and Project)
NICE TO HAVE:
•Completion of Enterprise Change Management training
•Prosci or other industry change management certification
ADDITIONAL SKILLS:
•Strong knowledge of change management methodology and best practices
•Strong understanding of how to support culture shifts, and modify behavior in a professional setting
•Superior impact and influence skills to effectively engage and manage all stakeholders and recommend creative and strategic solutions to successfully implement change
•Proven ability to demonstrate confidence and competency to instill peace of mind for business stakeholders
•Demonstrated experience in making decisions, communicating (verbal and written) to various levels within the organization, and possessing strong interpersonal skills
•Strong organizational skills, with the ability to manage multiple activities while under time constraints
•Strong leadership skills, ability to communicate with all levels
•Strong consultation and relationship management skills
•Good judgment, understanding when to escalate and what to resolve on your own, bringing forward recommendations for possible resolution
•Versatile self-starter with demonstrated ability to take initiative and work independently with superior attention to detail
•Broad business, organizational and operational knowledge
•Results oriented with the ability to prioritize competing deliverables
•Be open minded and embrace change
•Confident working in ambiguous situations
•Able to work independently and in a team setting in a fast-paced environment