Business Analyst
March 2020 to March 2021
Location – Montreal
The Information Technology Team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business. The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives. The Information Technology Delivery – Business Team is looking for a Lead Business Analyst to collaborate with Sponsors, Stakeholders, PMs, BAs and extended IT Primes while focussing on Exploration, Development and Implementation team deliverables for NPI projects primarily for the Bell Business Market segment. We require a highly motivated individual, who thrives in a constantly changing and exciting environment and who can apply creativity and innovation in the delivery of solutions essential to support the Bell Business Market Segment’s future success. Job
Duties/Accountabilities:
The successful candidate(s) will be responsible and accountable for managing the following:
? Assist in defining business scope with Sales/Marketing/Enterprise Solutions Design & Delivery teams during the project assessment phase ? Define and deliver Business Requirements by leading working sessions with impacted Stakeholders, BAs and extended IT primes
? Interface with impacted IT System BAs to ensure business requirements, conceptual solution and system integrations are clearly understood, and SRSs can be completed in a thorough and timely fashion
? Facilitate working sessions for end-to-end solution/workflow mapping, as required
? Interface with Stakeholders accountable for the day-to-day service management and operations to ensure smooth transition of the business requirements and solution throughout the project lifecycle
? Assist with CR management and solution delivery
? Assist with defining overall testing strategies and provide support throughout all levels of testing and defect resolution
? Build and maintain strong working relationships with all Stakeholders
Critical Qualifications/Competencies:
? Strong leadership and negotiation skills
? Strong verbal, written and interpersonal communications skills
? Strong analytical/conceptual skills
? Strong organizational and time management skills
? Ability to deal with ambiguity
? Ability to work on multiple projects concurrently
? Strong problem solving skills
? Experience in, or exposure to, IT project delivery & methodologies: business analysis (BRDs), system analysis/system architecture (SRSs), testing, change management; waterfall, agile and hybrid project delivery approaches
? Knowledge of Business processes
? Previous experience in or familiarity with customer or network operations.
? Computer proficiency with Microsoft Office tools (Word, Excel, Visio)
Preferred Qualifications/Competencies:
? University degree or equivalent work experience
? Strong working knowledge of IP and Data products and services
? Strong working knowledge of Bell teams and organizational structures