Typical Day in Role
• Champions a customer focused culture to deepen client relationships and leverage broader client relationships, systems and knowledge;
• Lead Operational Resilience planning sessions to determine GBM Canada critical business services, impact tolerances, process mapping and vulnerability remediation efforts;
• Assist with Operational Resilience self-assessments for all GBM Canada critical business services;
• Contributes to Operational Resilience efforts to prevent, adapt, respond to, recover, and learn from operational disruptions in collaboration with other BLs and risk management groups (ECM, GRM, etc.);
• Prepare operational resilience related materials for exercises, committees, crisis task forces, and working groups (external and internal);
• Coordinate and align with other regions for Operational Resilience
• Assist with audit remediation efforts for GBM operational resilience issues;
• Assist Manager of Operational Resilience with other duties as required;
• Understand how the client risk appetite and risk culture should be considered in day-to-day activities and decisions;
• Actively pursues effective and efficient operations of his/her respective areas in accordance with client’s values, Code of Conduct and Global Sales Principles while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligation with respect to operational, compliance, AML/ATF/sanctions and conduct risk;
• Champions a high-performance environment and contributes to an inclusive work environment.
Candidate Requirements/Must Have Skills:
- Strong organizational, written and verbal communications skills to diverse stakeholders
- Advanced computer skills particularly with process mapping tools (Visio), and MS Office (Excel, Word and Power Point, Power BI)
- Familiarity with regulatory requirements in financial industry
- Project management exposure and experience considered an asset
Nice-To-Have Skills:
- OSFI E-21 Knowledge
Degrees or certifications:
• Undergraduate degree in business-related studies or equivalent work experience