Business Analyst
Typical Day in Role
• Collaborate closely with internal stakeholders including business end users and upstream / downstream technology groups to gather comprehensive information related to daily issues and requests
• Work closely with internal development resources as well as third-party vendor contacts to design and test creative and efficient solutions
• Main scope of role is to support application in a functional manner
• Support constitutes functional support of application usability (as opposed to more technical back-end application support)
• Wallstreet Money Market application requires a support team to augment, make sure the system is running, triaging support requests, etc.
• Possible on-call support needed (pager service)
• Potentially conduct some minor defect fixing work on the application
• Primarily working with internal technology support team (responsible for infrastructure), vendor (ION), as well as application support team (BAs, developers, etc.)
• Actively participate in team stand-ups and scrums to ensure broad awareness of in-flight issues and coordinate work efforts
• Manage functional and technical requests as well as bug investigations and discretionary work efforts using a variety of tools including JIRA, Confluence, and ServiceNow
• Actively participate in improving team processes and workflows, with an emphasis on knowledge retention and intra / inter-team cooperation
• Working on Wallstreet Money Markets
Candidate Requirements/Must Have Skills:
• 1+ years’ experience, or interest in pursuing, as a business analyst
• 2-3+ years’ experience in front line application support
o Being first on-call for any support required (first line of defense)
• 2-3+ years’ experience writing intermediate Oracle SQL queries
• 2+ years’ experience using Unix/Linux (ideally 4+ years)
Nice-To-Have Skills:
• Experience in Capital Markets technology:
o Functional knowledge of money market instruments and related technologies
o Understanding of trade lifecycle
o Exposure to Wallstreet systems (Money Markets is more niche, but would be an asset)
Technology project experience as a business analyst participating in a significant software migration/transformation initiative.
• Java experience would be conductive to success in this role
• ServiceNow experience
Degrees or certifications:
• Bachelor’s degree related field required (technical field is an asset)