Role: Business Analyst
Location: Downtown Toronto
As a Senior Business Analyst, you play a critical role in ensuring the right products are being built and processes developed to continuously improve the customer experience. Acting as the link between business and information technology partners, you will work with the business to identify ways to improve operational processes and the customer experience through active listening, asking ‘Why’ questions, and all the while building collaborative relationships with stakeholders across different departments.
Your job:
- Work with key stakeholders to apply process improvement and reengineering methodologies and principles to conduct process modernization projects
- You will identify and own requirements and act as the alternate go-to source for an agile team.
- Work with the product design and/or customer experience designers to translate vision into specifications based on roadmaps
- Facilitate workshops to document current business processes and technical systems; identify areas of opportunity to gain efficiencies and enhance the customer experience
- Write clear agile stories that help propel engineering work with the help of the product design team
- Obtain and consolidate feedback from various key stakeholders
- Guide and co-ordinate the planning, designing, execution and validation of the test cases with the users and ensure that the user tests comply with the established standards and practices
- Assist with change management planning and delivery
- Assess and document impacts and plan for risk mitigation
- Communicate project progress to stakeholders
- Produce any documentation required to help move product/process forward
- Participate in planning, demos, committees and retrospectives
- Execute roadmaps based on client feedback and analytics insights
Your Skills:
- Strong ability to work with and influence all levels of leadership
- Experience in process reengineering and prior business transformation experience
- Experience reviewing/documenting work processes and working with operational teams to improve on work processes
- Experience working in an agile Scrum / matrix environment an asset
- Excellent oral and written communication skills
- P&C Insurance and claims experience an asset
- Strong Presentation and facilitation skills – skilled at PPT and Visio
- Prior Business Analyst experience an asset
- Prior Design Thinking and Customer Journey mapping experience an asset
- Lean/Six Sigma experience or accreditation an asset