Bilingual Customer Service Rep

Position: Bilingual Customer Service Rep
Duration: 9 Months
Location: OTTAWA (min 3 days in office, maybe more for training) 

Roles and Responsibilities:
•             Responsible for responding to customer requests in a prompt, accurate, and professional manner
•             Develop and maintain good client relationships while ensuring confidentiality
•             Work with both internal and external teams to ensure the customer’s needs are met
•             Process customer requests through utilization of the CRM tool
•             Manage and update the inventory system
•             Complete service orders
•             Process invoices and complete billing/ Critical

Qualifications/Competencies:
•             As required to meet customer’s needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec. 
•             Have a minimum of 3 years’ experience in customer service
•             Bilingualism in French/English is mandatory
•             Detail oriented
•             Able to prioritize and multi-task at a high level
•             Able to solve problems analytically
•             Ability to adapt to change, in a competitive environment where priorities change frequently
•             Self-motivated, self-governing, and accountable
•             Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
•             Basic accounting knowledge is an asset