Typical Day in Role:
Design and Develop Training Programs: Create comprehensive training courses tailored for change managers, ensuring content is relevant, engaging, and aligned with organizational goals.
Conduct Needs Assessments: Collaborate with stakeholders to identify training needs and gaps, using surveys, interviews, and performance data to inform course development.
Facilitate Training Sessions: Deliver training sessions through various formats, including in-person workshops, virtual classrooms, and e-learning modules.
Evaluate Training Effectiveness: Implement assessment tools and feedback mechanisms to measure the impact of training programs, making data-driven improvements as needed.
Stay Updated on Industry Trends: Continuously research and integrate best practices and emerging trends in change management and training methodologies.
Collaborate with Subject Matter Experts: Work closely with internal and external experts to ensure training content is accurate, up-to-date, and reflective of current industry standards.
Manage Training Resources: Oversee the development and maintenance of training materials, including manuals, guides, and multimedia content.
Support Change Management Initiatives: Provide guidance and support to change managers during the implementation of change initiatives, ensuring they have the necessary skills and knowledge.
Report on Training Outcomes: Prepare and present reports on training activities, outcomes, and recommendations to senior management and other stakeholders.
Candidate Requirements/Must-Have skills:
1) 10+ year experience as Learning and Development Professional
2) Experienced using e-learning authoring tools, learning management systems (LMS), and multimedia content creation software
3) Bilingual Spanish/English
Nice-To-Have Skills:
• Experience with Articulate/Camtasia for video creation
• Strong design experience with Powerpoint/Word
• Prior Financial Institution Experience
Soft Skills:
• Strong Communication skills, working closing with stakeholder
• Interpersonal skills are key for this role, the candidate will be working closely with the team
• Flexible and adaptable, able to adjust training programs based on feedback and changing organizational needs.
Education/Experience:
• Bachelor’s degree in a related field