Typical Day in Role:
Design and Develop Training Programs: Create comprehensive training courses tailored for employees, ensuring content is relevant, engaging, and aligned with organizational goals.
Conduct Needs Assessments: Collaborate with stakeholders to identify training needs and gaps, using surveys, interviews, and performance data to inform course development.
Facilitate Training Sessions: Deliver training sessions through various formats, including in-person workshops, virtual classrooms, and e-learning modules.
Evaluate Training Effectiveness: Implement assessment tools and feedback mechanisms to measure the impact of training programs, making data-driven improvements as needed.
Stay Updated on Industry Trends: Continuously research and integrate best practices and emerging trends in change management and training methodologies.
Collaborate with Subject Matter Experts: Work closely with internal and external experts to ensure training content is accurate, up-to-date, and reflective of current industry standards.
Manage Training Resources: Oversee the development and maintenance of training materials, including manuals, guides, and multimedia content.
Support Change Management Initiatives: Provide guidance and support to change managers during the implementation of change initiatives, ensuring they have the necessary skills and knowledge.
Report on Training Outcomes: Prepare and present reports on training activities, outcomes, and recommendations to senior management and other stakeholders.
Candidate Requirements/Must-Have skills:
1) 8+ year experience as Learning and Development Professional
2) Expert level experience using MS Suite, Camtasia, SharePoint design and other content creation software
3) Hands on experience designing training materials and developing learning assets and artifacts
Nice-To-Have Skills:
• Prior Financial Institution Experience
• Bilingual English/Spanish or English/French
• Prosci Change Management Certification or other Change Management designation.
Soft Skills:
• Strong Communication skills, working closing with stakeholder
• Interpersonal skills are key for this role, the candidate will be working closely with the team
• Flexible and adaptable, able to adjust training programs based on feedback and changing organizational needs.
Education/Experience:
• Bachelor's degree in a related field