Project Manager
Mandate:
Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program components working with internal & external stakeholders to ensure effective & seamless delivery.
Responsibilities:
• Supports the management of the program/project, including developing program components, promoting the program and ensuring the execution of all program components.
• Participates in the design, development, implementation, and management of core program processes.
• Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
• Provides support for the investigation, analysis & documentation of program risks.
• Analyzes data and information to provide program insights and recommendations.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness (e.g., customized exception reports, initiative tracking reports, etc.).
• Communicates and reinforces program principles, strategies, processes and standards in all operational activities.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications.
• Tracks exception requests and corresponding approvals.
Advisory
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
Strategy / Strategic Initiatives
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues
Relationship Mgmt
• Builds effective relationships with internal/external
stakeholders.
• Ensures alignment between stakeholders.
Data / Analytics
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
Comms / Change Mgmt
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments,
planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Operational Mgmt
• Provides input into the planning and implementation of operational programs.
Qualifications
• Typically between 4 – 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Experience with a PEGA platform implementation
• Experience with banking or card chargebacks and disputes process
• Focus on system implementation – business oriented not so much technical
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem solving skills – In-depth.
• Influence skills – In-depth.
• Data driven decision making – In-depth