Role Responsibilities Include (but are not limited to):
• analyze process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
• design business processes (To-be) and manage any subsequent changes to them.
• identify, document and analyze business rules that govern the implementation of business processes.
• test and execute processes to ensure that the right results are achieved
• examine processes holistically to understand the impact of changing them on people, strategy, existing software applications and general business operations.
• collate feedback on process performance. The collected data forms the basis of future process improvement projects
• monitor and measure the effectiveness of processes
• Perform analysis to detect inefficiencies within the scope of a given workflow
• Spreadsheet software and flow-charting tools, and various business process analysis tools
Must Haves:
• 3-5 years years process consulting (more business end)
• Strong leadership skills – some experience in leadership (Ability to run workshops)
• Ability to write procedures (must),analyze and understand process mapping as a method of visualizing an ongoing process
• Ability to analyze information from customers, vendors, and key stakeholders
• Strong understanding of business process analysis methods and skills to find ways to help clients achieve their goals
Nice To Have Skills:
• Experience with VISIO – other mapping tools
• Experience with MS Office Applications
Soft Skills:
• Strong communication skills
• Strong collaboration skills to partner with stakeholders and team members
• Excellent writing skills