Bilingual Customer Service Representative (FR/ENG) x 3

Bilingual Customer Service Representative (FR/ENG) x 3

Roles and Responsibilities:
• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

Critical Qualifications/Competencies:
• As required to meet customer’s needs, successful candidate must pass OPP background checks as well as the one from the Sûreté du Québec. 
• Have a minimum of 3 years’ experience in customer service
• Bilingualism in French/English is mandatory
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Basic accounting knowledge is an asset