The Quality Assurance (QA) Specialist plays a critical role in ensuring the delivery of high-quality software solutions by designing, executing, and managing testing activities throughout the Software Development Lifecycle. The QA Specialist will work collaboratively with cross-functional teams to validate system functionality, performance, and usability, and ensure alignment with business requirements and quality standards.
Key Responsibilities:
• Test Design & Planning
o Design comprehensive manual and automated testing processes, including test plans, test cases, and test scripts.
o Develop functional, system, regression, integration, load, and performance test scenarios based on project requirements.
o Collaborate with development leads and business analysts to design and create test data to support test execution.
• Test Execution & Management
o Perform various types of testing manually and/or using automation tools, including:
§ System Testing
§ Functional Testing
§ Regression Testing
§ Integration Testing
§ Usability Testing
o Execute test cycles, monitor progress, and manage defect resolution and issue tracking.
o Maintain detailed records of test results and discrepancies using designated QA tools.
• Coordination & Collaboration
o Work closely with project managers, development managers, system administrators, architects, and database administrators to ensure testing activities are aligned with project timelines and technical requirements.
o Assist business users in conducting User Acceptance Testing (UAT), providing guidance and support as needed.
• Quality Assurance Leadership
o Lead testing efforts for assigned projects, including planning, coordination, and oversight of QA activities.
o Assess risks to quality based on verification and validation results and provide recommendations for mitigation.
o Implement and maintain quality processes that support development and production change management.
· Reporting & Communication
o Manage the full-cycle process for documenting and communicating test discrepancies and defects to appropriate stakeholders.
o Provide regular updates on testing progress, issues, and outcomes to project teams and management
Key Deliverables
· Design and deliver detailed test plans, test cases, and test scripts aligned with business requirements and project objectives.
· Execute testing activities and document results for various testing types (functional, regression, integration, system, performance, usability, and UAT) across multiple platforms and environments.
· Maintain accurate records of test discrepancies and defects using designated QA tools and provide timely reports and recommendations to stakeholders.
· On as needed basis, develop and implement automated testing frameworks and scripts using tools such as Micro Focus/OpenText UFT, Selenium, Cucumber, and Serenity (BDD), etc.
· On as needed bases, conduct load and stress testing using tools like Load Runner or JMeter and deliver performance analysis reports with actionable insights.
· Collaborate with project team, business analysts and developers to create and manage test data and scenarios that support robust validation of business processes.
· Support the implementation of quality assurance processes and contribute to the continuous improvement of testing practices within Agile, DevOps, and traditional environments
• Post-secondary degree in Computer Science, Software Engineering, or a related discipline. Certification in Software Quality Engineering or an equivalent credential is considered a strong asset.
• Minimum of 7 years of experience performing testing for large-scale applications, including on-premise, web solutions, cloud-based integrations, and mobile platforms.
• Experience leading and coordinating testing activities with project managers, developers, system administrators, and other stakeholders to ensure alignment and timely delivery.
• Excellent written and verbal communication skills and strong analytical abilities in understanding business processes, information systems, web UI design and accessibility.
• Extensive hands-on experience with all layers of testing—Unit, UI, Component, Integration, System, Regression, Performance, and User Acceptance Testing—across web-based, mobile, and cloud platforms. Experience with API and AODA testing.
Technical Capabilities:
• Strong experience in executing test cycles, analyzing results, and managing the full defect lifecycle using tools like OpenText ALM, OpenText Octane, JIRA, X-Ray, Confluence, etc.
• Skilled in implementing automated testing using tools such as Micro Focus UFT, TOSCA, Selenium, etc., as well as conducting performance testing
with JMeter and OpenText Load Runner. Experience with DevOps principles such as CI/CD.
• Strong understanding of the System Development Life Cycle (SDLC) and experience working within Waterfall, Agile (Scrum), and Hybrid environments.
• Proven ability to execute testing activities on specialized platforms including ServiceNow, Salesforce, SAP, or equivalent.
• Demonstrated capability in analyzing business requirements and user stories to design test scenarios, create Master Test Plans, develop test cases and scripts, prepare test data, and assess results for quality assurance reporting
Must Haves:
· Minimum of 7 years of experience performing testing for large-scale applications, including on-premise, web solutions, cloud-based integrations, and mobile platforms.
· Experience leading and coordinating testing activities with project managers, developers, system administrators, and other stakeholders to ensure alignment and timely delivery.
· Post-secondary degree in Computer Science, Software Engineering, or a related discipline. Certification in Software Quality Engineering or an equivalent credential is considered a strong asset.
· Strong experience in executing test cycles, analyzing results, and managing the full defect lifecycle using tools like OpenText ALM, OpenText Octane, JIRA, X-Ray, Confluence, etc.
· Strong understanding of the System Development Life Cycle (SDLC) and experience working within Waterfall, Agile (Scrum), and Hybrid environments.