Story Behind the Need
Business group: Digital Product, Discovery, and Onboarding—this person would be joining the commerce content design team. The team writes accessible content that speaks to customers, not at them. With an inclusive, plain-language approach, it cuts through complexity to build trust and promote financial well-being.
Project: Reimagining the digital experience for wealth clients
As a Sr Content Designer, you will greatly influence the content design of digital experiences that touch millions of Scotiabank customers daily. Your knowledge and expertise on digital project teams will ensure content and design meet business objectives and user needs, creating great user experiences. The role involves content strategy/content audit.
Candidate Value Proposition:
The successful candidate will have the opportunity to get experience in the e-commerce space, working with a team of very experienced digital employees, in product & design, working with marketing, exposure to different groups, a lot of learning opportunities, and a great team culture; flexibility about a hybrid/remote model.
Typical Day in Role:
• In the rebrand, pay attention to the pages and ensure they are correctly edited and ready to publish
• Work comfortably in Figma
• Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use
• Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
• Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences
• Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
• Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high-quality results
• Understand the needs of our customers and synthesize research outcomes into viable content and communication experiences
• Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders
Candidate Requirements/Must Have Skills:
1) 8+ years of content writing experience
2) 8+ years of content strategy experience
3) 4 years’ experience with editing
4) Demonstrated interest in finance
5) Experience using Figma
6) Accessibility experience
Nice-To-Have Skills:
1) UX Writing/content design experience
2) Experience as a content designer in the finance/banking industry
Soft Skills Required:
• Strong stakeholder management skills required
• Strong attention to detail
• Excellent communication skills
• Positive, can-do, open mindset
• Problem-solving skills
Education:
Bachelor’s degree or equivalent experience – preferred fields: design, communication, journalism, media
SEO certification is an asset