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Delivery Manager

July 16, 2021 by

Location: Toronto (WFH for now)
Duration: ASAP (1 year with extension to 2 years)

Project: Enhancing a current compliance program (conflict management). The initiative is a multi-year program that includes capability enhancements across people, process and technology for the Bank to strengthen its conflict management program. This senior professional will work alongside the Initiative Lead to ensure key activities (e.g. planning, execution management & control, and delivery of key milestones) and overall program objectives are achieved.

Candidate Value Proposition:
– Opportunity to help build cutting edge conflict management programs
– Develop skills that are very high in demand in the market
– Work in a large multidisciplinary team

Typical day in the role:
– The Program Delivery Manager will play a critical role in shaping the program and will have engagement and visibility across multiple senior stakeholders within the Bank. This role also includes working closely with the program management team to provide oversight of workstream plans, developing strong stakeholder relationships, and leveraging their program management knowledge to contribute to overall program strategy and approach
– Support the initiative lead in delivery and management of the Conflict Management program, with focus on completing deliverables / activities on schedule and within budget
– Own program level governance (e.g. status reporting at senior executive level); develop presentation materials; review and feedback of weekly status reports
– Provide oversight of business case / approved funding, develop full understanding of planned spend and actuals against forecast
– Track and manage program level risks and mitigation plans; provide update against mitigation plans to Control Function owners
– Provide leadership and oversight for implementation of workstream plans and timely delivery of business outcomes; ensure that all milestones are met, and traction is achieved in resolving outstanding gaps; escalate key issues and risks in collaboration with Initiative Lead and Portfolio Director
– Develop key program artifacts (planned and ad-hoc), many of which will need to be socialized and approved by senior stakeholders and Executives
– Support project managers in developing risk mitigation and issue resolution plans
– Provide consultation on specific areas / workstreams as required based on program delivery experience
– Work closely with business leads, subject matter experts and other project stakeholders to ensure key considerations are incorporated into the transformation effort and expectations are achieved
– Proactively identify and resolve issues that would present a risk to timely implementation of the program
– Assist with other key program priorities as needed (e.g. hiring and onboarding, etc.)
– Support the business/technical needs of the Compliance team
– Ensure all activities conducted comply with program governance guidelines, internal policies and procedures

Must have skills:
1. 10-15 years of program management within Financial Institutions as a part of a consulting firm
2. Minimum of 7 years of governance experience at program management level
3. Ability to strategically manage and co-ordinate project priorities at a program level
4. Minimum of 7 years communicating ideas precisely and concisely to Executive level stakeholders through PowerPoint presentations

Nice to have skills:
1. Project Management Professional (PMP) with Compliance background

Soft Skills:
1. Excellent written and verbal communication skills, with the ability to communicate and interact effectively with all levels of personnel
2. Strategic thinking and ability to conceptualize and operationalize effective and innovative solutions to meet business requirements
3. Ability to balance multiple projects and competing priorities within a fast-paced environment; perform multiple tasks and meet critical deadlines, while maintaining accuracy and quality
4. Self-starter with strong problem-solving and analytical skills
5. Innovative, results-oriented and highly motivated individual

Education: Undergraduate degree in IT, Business or Engineering related program

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