Typical Day in Role:
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Effectively support, communicate with, and maintain excellent working relations with front office, clients, technology, and other stakeholders to ensure accurate and timely processes.
• Provide accurate and informative analysis to management.
• Act as the first point of contact for Operations Teams for project related asks.
• Support Senior Management in providing project overview, effective updates & review of outstanding deliverables that may present against the critical path.
• Consistently seek opportunities for process improvements to maximize efficiencies.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations while ensuring adherence to business controls to meet obligations related to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risks
• Collaborate with business and technology teams to analyze and document requirements for Murex back-office module enhancements while ensuring minimal to no impact to current day operations; ensuring stakeholder alignment and senior management buy in.
• Create detailed process flows both operationally and technically (alongside technology and architecture team) that translates into future SOP and training guides for Operations users.
• Review and action Murex requests for design, working closely with FX Linear and FX Options business to document acceptance criteria and feedback.
• Capture detailed business and technical requirement documents into existing user stories, ensure test care and validation scenarios are comprehensive and support the Ops team in executing testing that aligns with each story created.
• Must be an expert in documenting process flows (use of VISIO, MS Office Suit) and clear communication to present to multiple levels of leadership for review and buy in.
• Work closely with project managers, developers, and QA teams to ensure successful implementation of solutions.
• Act as a liaison between stakeholders to gather feedback, resolve issues, and align priorities.
• Ensure compliance with international payment regulations and industry best practices.
• Own and drive testing efforts by defining test cases, validating outcomes, and facilitating user acceptance testing (UAT) through coordination with BAU teams and ensure effective collaboration.
• Create and maintain project artifacts, including user stories, functional specifications, and workflow diagrams.
Candidate Requirements/Must Have Skills:
1) 8+ years of experience as a Business Systems Analyst
2) Strong working knowledge of FX and FX option products, such as TARFs, Asian Barriers, Accumulators, etc.
3) Strong understanding of packaged trades vs. vanilla options and the affirmation/confirmation/settlement lifecycle.
4) Strong understanding in trades confirmation and SWIFT messages.
5) Proficiency in creating detailed documentation, including functional specifications, process flows, and use cases.
Nice-To-Have Skills:
1) Familiarity with Agile and Waterfall methodologies.
2) Hands-on experience with tools such as JIRA, Confluence, Visio, or equivalent.
Soft Skills Required:
• Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.