Change Manager
Contract Duration: 1 year

Strong Possibility of extension
Number of Positions: 1
Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week (Possible OT)
Reason: additional workload

Story Behind the Need
Business group: GWO Business and Performance Management

Project: US Cash Management Program

Contribute to the overall success of the US Cash Management Program, by ensuring all product capabilities in the roadmap can be supported by the relevant GWO operating utilities for launch dates.

You will be working closely with the USCM Program Lead to support the planning and execution of strategic change initiatives within operational Global Banking and Markets teams. Working in a true Agile environment, you’ll need to manage program delivery scope and timelines to ensure operational readiness for your stakeholders. The Change & Delivery Manager will analyze business processes, identify changes and opportunities, and develop change management plans that support adoption and minimize disruption.

Day-to-day tasks include stakeholder engagement, developing operational readiness plans, and partnering with business and technology leaders to prioritize initiatives and drive change delivery.

This will require an understanding of cash management products and the wholesale operations model to ensure all requirements are identified and met in a timely manner. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Candidate Value Proposition:

The successful candidate will have an opportunity to build their change management skills working in an agile environment. The contract will most likely be extended past the 1 year duration, depending on performance.

Typical Day in Role:

Lead end-to-end change delivery activities across multiple concurrent initiatives and Agile release cycles, ensuring successful implementation, rollout, and business readiness.
Conduct business impact assessments to identify operational, process, technology, and client impacts and develop appropriate mitigation and readiness plans.
Develop and execute integrated change and delivery plans, coordinating activities across business, operations, product, and technology teams.
Manage release implementation activities, including testing coordination, deployment readiness, rollout planning, and implementation support.
Track project milestones, dependencies, risks, issues, and deliverables while proactively driving resolution and maintaining delivery timelines.
Facilitate stakeholder engagement and cross-functional working sessions to ensure alignment, transparency, and successful execution.
Prepare and deliver status updates, dashboards, and leadership reporting related to project progress, implementation readiness, key risks, and business impacts.
Collaborate closely with business, operations, and technology partners to ensure effective coordination and delivery of strategic change initiatives.
Support continuous improvement efforts by incorporating lessons learned and feedback into future change and delivery activities.

Candidate Requirements/Must Have Skills:
1. 8+ years of experience in Change Management

2. Previous experience working in a highly Agile environment (several overlapping releases, quick turnaround)

3. Previous experience in Cash Management/GTB or Capital Markets/GBM

4. Strong proficiency with MS Tools (Excel, PPT, Outlook, Sharepoint)

Nice-To-Have Skills:

Knowledge of the Bank's application systems and their relationships within the Bank is an asset

Project Management experience including leading, planning and executing enterprise level initiatives

Experience supporting product rollouts, commercialization initiatives, and operational readiness activities
Testing coordination experience

Soft Skills Required:

Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities
Excellent communication, interpersonal, and strategic negotiating skills
A positive attitude combined with confidence to drive team priorities
Comfortable working with ambiguity and problem solving

Education: College Diploma/University Degree + required experience

Best VS. Average Candidate: The ideal candidate would be very comfortable working in an Agile environment and would hit the ground running, with minimal training required. Previous banking experience withing Cap Markets/Cash Management would be very desirable.