Salesforce Business Analyst

Position Overview RESPONSIBILITIES: Business & Requirements Analysis Lead workshops, interviews and discovery sessions with business stakeholders to gather and refine requirements. Elicit, analyze, validate and document business, functional, non-functional and data requirements. Challenge assumptions and ask probing questions to identify underlying business needs. Translate complex business problems into clear user stories, process flows and functional requirements. Document current state and future state processes. Identify impacts across systems, teams and business processes. Stakeholder Management Work closely with Business Owners, Product Owners, Relationship Managers, Operations teams and Technology partners. Facilitate discussions to align stakeholders on scope, priorities, solutions and business outcomes. Build strong relationships across business and technology teams. Manage conflicting requirements and drive consensus. Agile Delivery Support Create and maintain detailed user stories, acceptance criteria, epics and features within Jira. Support backlog refinement, sprint planning and prioritization activities. Ensure requirements are sufficiently detailed for development teams. Work closely with developers and solution architects throughout design and build activities. Clarify requirements and answer functional questions during delivery. Solution Design & Dependency Management Develop a deep understanding of the Commercial Banking ecosystem and related platforms. Analyze upstream and downstream impacts of proposed solutions. Identify integration points, process dependencies, data dependencies and operational impacts. Partner with architects and technology teams to assess feasibility and solution options. Support end-to-end solution design discussions. Testing & Quality Assurance Partner with QA teams to ensure business requirements are well understood. Review test cases and ensure adequate test coverage. Support System Integration Testing (SIT) and User Acceptance Testing (UAT). Participate in defect triage and issue resolution. Validate delivered functionality against business requirements. Documentation & Governance Create: o Business Requirements Documents (BRDs) o Functional Requirements o User Stories o Data Mapping Documents o Process Flows o Business Rules o UAT Materials o Decision Logs Ensure requirements traceability from idea through implementation. What Success Looks Like: Requirements are clear, complete and actionable before development begins. Stakeholders are aligned on scope, priorities and expected outcomes. Dependencies and risks are identified early. Developers receive sufficient detail to build with confidence. QA teams understand the business context and expected outcomes. Solutions are delivered with minimal rework and achieve intended business value. Acts as the trusted bridge between business and technology. Required Qualifications • 5-7 years of experience as Business Analysis in Agile delivery environments. • Experience facilitating workshops with senior business stakeholders. • Strong requirements elicitation and documentation skills • 2-3 years of recent experience working on Salesforce CRM implementations or enhancements is a must have Preferred Qualifications • Experience in Commercial Banking, Corporate Banking, Wealth, or Financial Services. • Previous experience with Jira, Confluence and Microsoft Office Suite Soft Skills • Must possess excellent verbal and written communication skills, as well as strong problem solving and analytic skills. • Must be a self-starter, reliable, highly motivated, results-oriented, customer-focused and attentive to details. • Excellent analytical, documentation, organizational and presentation skills. • Ability to manage multiple priorities and deliver within deadlines. • Strong communication and stakeholder engagement skills.