Change Manager

Position Overview Daily activities: Support the end-to-end delivery of change management activities for key CID&A strategic initiatives. Contribute to the execution of complex, cross functional programs and projects, collaborating with multiple teams and stakeholders across CID&A and the Business Lines. Design and implement change management strategies and plans aligned to CID&A priorities, including stakeholder engagement, communications, training, readiness and adoption tactics. Partner with key stakeholders to develop integrated change plans, including work?back schedules, milestones, success metrics and key change tactics. Lead end-to-end change management for small to medium scale CID&A initiatives, or own specific change workstreams within larger, enterprise level initiatives. Plan and execute change enablement tactics to drive adoption of new tools, processes and ways of working, including: Communications and storytelling Impact and readiness assessments Training and enablement approaches Stakeholder engagement and feedback loops Definition and tracking of success criteria Build and maintain strong, collaborative relationships with CID&A teams and Business Line partners to support consistent and effective change delivery. Manage multiple workstreams simultaneously, including facilitating problem-solving sessions, workshops and interviews with cross-functional stakeholders and subject matter experts. Contribute to the adoption and operationalization of the CID&A strategy, supporting alignment across initiatives, priorities and stakeholder groups. Support ad-hoc projects and initiatives as required. Must-have requirements: Strong understanding of change management principles, methodologies and industry trends. Proven experience supporting the execution of strategic initiatives and change plans that drive measurable business outcomes, preferably in a technology or data-driven environment. Preferred Qualifications Knowledge of Prosci Change Management methodology is an asset. Spanish proficiency Soft Skills Demonstrated ability to communicate clearly and effectively at all levels, both written and verbal, with the flexibility to move between strategic storytelling and tactical messaging. Excellent writing, editing and presentation skills; experience with layout, design, proofreading and executive level materials is an asset. Ability to deliver results in a fast paced, complex and evolving environment, managing multiple priorities with minimal supervision. Strong stakeholder and relationship management skills, with experience operating in a matrixed organization. High level of curiosity, adaptability and creative problem-solving mindset. Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint and SharePoint. A positive, proactive attitude with a willingness to roll up your sleeves, work independently and collaborate as part of a team. Education and Certification Post-undergraduate degree in Business, Marketing, Communications or related discipline.