The Product Manager of Overdraft reports to Group Product Manager of Overdraft in Canadian Personal Banking. This role is responsible to manage the portfolio of overdraft protection products for retail customers.
The Product Manager develops and implements product strategies to drive sales of overdraft protection products, optimize profitability and improve the customer experience. This role is responsible to optimize risk-return to drive acquisition of new accounts. This role carries out competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. The Product Manager has P&L accountability and manages product risks.
The Product Manager will collaborate with members of the Everyday Banking Products team, and with internal partners, such as Credit Strategy, Collections, Customer and Product Analytics, Leads Management, Marketing, Digital, Technology, Operations and Salesforce Effectiveness.
Key Accountabilities
1. Product Strategy
• Assist in the development of the overall product strategy and roadmap
• Proactively identify opportunities to improve the portfolio of products and capabilities
• Establish priorities and drive the evolution of capabilities with key partners
2. Product Initiatives
• Lead the implementation of complex projects with large multi-functional teams, through ideation, requirements, implementation and change management
• Monitor progress against project plans to ensure completion. Conduct post implementation analysis to measure financial impact
• Proactively solve issues and eliminate obstacles
3. Risk Management
• Optimize risk-return to drive acquisition of new accounts
• Ensure that the portfolio operates within risk appetite and key risk metrics
• Manage risks, and support the evolution of policies, procedures, and controls
4. P&L Management
• Explain financial results and forecast future performance
• Monitors key product performance and growth metrics to identify trends and recommend action plans.
• Drive actions to improve profitability through data-driven decisions
Must Have Requirements:
• Previous 1-2 years of experience in retail product management, as a bank employee or consultant (business end) – more years the better
• Previous banking or FI experience
• Previous experience in manage project delivery experience
Nice-To-Haves:
• Previous experience with Technology changes, implementation
• Strong experience in business casing, campaign management, technology project delivery, P&L and risk management
Skills
• Distinctive problem-solving skills and ability to think strategically
• Robust analytical skills
• Proven project management and change management skills
• Highly developed relationship management skills
• Strong verbal and written communication
• Strong work ethic and can work independently