Product Manager

Product Manager – Intermediate Government Client - Healthcare Start Date 2024-05-13 End Date 2024-11-11 Downtown Toronto– up to three days a week in office Must haves: · 3 – 5 years of experience in product process design, re-engineering, implementation and documentation and data analysis · Good knowledge of project delivery practices in a matrix environment. · Excellent knowledge of Business Process Mapping Techniques. · Excellent knowledge of SDLC. · Good Business Domain knowledge specific to the healthcare product and services area. Nice to have: · Good Knowledge of ITSM practices. · Considerable knowledge of documentation tooling such as Confluence Wiki, Jira or similar tools. Responsibilities: · Acts independently with a low level of supervision and determines when to escalate broader impacting decisions to management. · Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments. · Identifies interpersonal relationship difficulties and helps team members transition though difficult situations. · Develops the best user experiences possible. · Participates in user forums and user research to gain a deeper understanding of the client's needs. · Recommends changes to product procedures and features. · Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships. · Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly. · Maintains a thorough understanding of the product and its policy, procedures and standards. · Performs business and client requirement analysis in support of Identity and Authorization service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions. · Solves business problems and provides leadership and guidance to clients and adoption teams. · Educates clients, stakeholders, and users in the broader health care sector on Identity and Authorization policies, key concepts, and processes. · Supports integration of various data sources with the BI solution while ensuring data quality requirements are met. · Performs data analysis in support of program and stakeholder objectives. · Analyzes and resolves end user problems related to data quality, accessibility, and interpretation. · Adjudicates and processes requests from internal/external clients, stakeholders, and users. · Develops and takes responsibility for own workload, tasks, and initiatives for a specific product in collaboration with cross-functional teams across Ontario Health. · Maintains business domain knowledge in order to share knowledge with their team, new team members and cross-functional teams. Provides mentoring to Business Analyst I. · Collaborates with other cross-functional teams and external stakeholders in delivery of tasks/projects. · Assists with the development and identification of product synergies to ensure efficient product delivery. · Leads and implements the change in procedures, business intelligence in an effort for achieving internal operational efficiencies. · Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation, and maintainability of the product. · Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials · Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes and procedures. · Collaborate closely with the development, operations, onboarding, and project teams in delivery of project/implementation including communication plan for stakeholders to ensure buy-in and awareness of features/changes. Desired Skills: AB and QA Testing Understanding of Technical Architecture Knowledge of Security and Privacy Governance Customer Experience Engagement and Strategy User Experience Research and Strategy Required Skills: Technical Product Analysis and documentation Software Development Life Cycle Management Project Management