Location Address: Hybrid (Last Thursday of every month) – Toronto
Contract Duration: ASAP until Jan 31 (possible to extend based on Business needs)
Number of Positions: 1
Scheduled Hours: Monday to Friday, 8:30am-5pm (Overtime work may be required but are an uncommon occurrence)
Typical Day in Role:
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• To maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. The incumbent will be knowledgeable in environment(s) for which they are responsible. Assist with all access and permission issues that may arise.
• To manage low to medium risk projects.
• Drive initiatives within the team and the overall department to deliver automation solutions and process improvements.
• Drive initiatives with our business line partners to incorporate (onboard) new services to the APS team’s service catalogue and ensure all customer and team requirements are completed/delivered before onboarding completes.
• Play an overall role for the APS team that seeks out areas for improvement and works with the stakeholders (team member of business line partners) to implement customer experience improvements.
• Manages multiple initiatives/tasks concurrently. Assist on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance.
• Determine course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
• Provides work leadership and guidance to all team members and business partners they will be collaborating with for automation and process improvement initiatives.
• Be curious and driven. Keep current on rapidly changing technological trends, self-teach new technologies and maintain an understanding of emerging technology strategies in order to apply those to internal processes.
• Maintains working relationships with key business line partners.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.
Candidate Requirements/Must-Have skills:
1. 3-4+ years of working experience in an IT projects environment with a working knowledge in application/system administration, project execution, and workflow automation.
2. 2+ years of hands-on experience and in-depth knowledge of operating system technology , security best practices, automation strategies and applications.
3. 2+ years of hands-on experience and good working knowledge of shell/script programming.
4. Experience with Microsoft Office Suite.
Nice-To-Have Skills:
• Unix OS experience
• Knowledge of Waterfall and Agile project delivery methods.
• Experience working within the ITIL framework.
• Experience working with ticket tracking tool (Service Now).
Soft Skills:
• Strong communications skills to facilitate meetings with various stakeholders.
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
• Ability to work as part of a team, as well as work independently or with minimal direction.
Best vs. Average Candidate:
• can start working from day1, open for change
• Experience with user security management.
• Previous experience working on trade floor support.
Education:
• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required.
Candidate Review & Selection
• One round video interview with the hiring manager and team members – 30 minutes
• Technical questions to gauge technical thought process and situational questions.