Bilingual Technical Help Desk Specialist (FR/ENG) – IT

Bilingual Technical Help Desk Specialist (FR/ENG)

Typical Day in Role:
– Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower – high complexity level
– Troubleshooting customer concerns over inbound phone calls
– Enter commands and observe system functioning to verify correct operations and detect errors.
– Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
– Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:
• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) –
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have
– Previous Help Desk or Contact Center experience
-Technical Help Desk Experience

Soft Skills:
• Strong Verbal and written communication skills,
• problem solving skills,
• customer service
• empathy, finesse and interpersonal skills.
•High ability to work independently and manage one’s time.

Education:
College/University in related field preferred but not required