Application Support Specialist – Junior

Application Support Specialist – Junior
Ministry – Government Client 
No Clearance Required
 Toronto – 3 days onsite 
2024-12-16 – 2025-03-31 + 10 month ext

Must Haves:
 

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM
• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity

 
Skillset:
 
• Experience with middleware application suite such as but not limited to:
o IBM WebSphere Application Server NDM and Liberty
o IBM DataPower
o Deployment Automation – Urban Code Deploy and Urban Code Velocity
o Middleware Monitoring tools e.g. ITCAM, Dynatrace
o Cloud technology including OpenShift, Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process
• Experience with Remedy/eSMT, Service Now or other service management tools
• Experience with reporting tools and data visualization e.g. PowerBI
• Demonstrate strong communication and problem solving skills
• Experience with standard MS office suite
• Demonstrate initiative and responsiveness
Skills
Experience and Skill Set Requirements
General Project Coordination and Communication (30%)

• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
• Demonstrated experience scheduling and facilitating agile / scrum events including but not limited to backlog management, sprint planning, daily stand-ups, sprint reviews and retrospectives.
• Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
• Proficiency in Microsoft Office for process automation, data analysis, and report generation.

Service Management (30%)

• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
• Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
• Operational experience with Ceph storage for data management and scalable storage solutions.
• General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

Public Sector Experience (5%)

• Experience working in public sector environments