Senior UX Designer

Start Date: February 17, 2025
End Date: February 18, 2026
Role: Senior UX Designer
Ministry: Ministry of Solicitor General
Security Level: CRJMC
Location: Toronto, ON

Description
Mandatory Requirements

• At least 8 years of experience in UX Design for large business transformation systems; specifically experience with user support flows for internal and public facing web services
• Share the Portfolio of previous experience of the candidates

This position is currently listed as « Onsite »; however, the Assignment under this request will provisionally be « Hybrid », working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the client  reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager’s requirements for the Project you are assigned to.
 
Scope

• Require a senior UX Designer with 8+ years of experiences to provide digital expertise and skills that support the transformation of online internal and public facing web services 
• By working with key stakeholders and as part of the project team, take a lead role in the digital transformation/design of a new user centric public website to serve the needs of the citizens of Ontario and an intranet site for internal judicial users.

Assignment Deliverables

• Plan and conduct user research and competitor analysis
• Interpret data and qualitative feedback
• Conceive and conduct user research, interviews, and surveys, and translating them into sitemaps, personas/user stories, user flows, customer journey maps, wireframes, mockups, and prototypes
• Determine information architecture and create sitemaps
• Create prototypes, wireframes (visual design solutions, screen layouts, interfaces, navigation components), and taxonomies, that address business requirements and take into consideration organizational branding and accessibility regulations
• Conduct usability testing
• Identify users’ needs and understand how users consume and navigate content
• Plan and design the information architecture for the website; what information should go where? Which elements are more important and should be given priority?
• Create use cases and flow diagrams, and define information hierarchies
• Analyze product metrics such as daily sessions, time-on-page, and goal completion rate to evaluate effectiveness of existing copy
• Document all functional aspects of the product design process
• Combine UX thinking with design execution, to produce usable and intuitive user interface
• Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers
• Create visual design solutions, screen layouts, interfaces, navigation components that address business requirements 
• Prepare usability testing, prototypes, and other related materials, ensuring adherence to established standards and protocols, including AODA

Mandatory Requirements

• At least 8 years of experience in UX Design for large business transformation systems; specifically experience with user support flows for internal and public facing web services

Desired Skills and Experience

• Knowledge of usability factors in Human Computer Interaction 
• Knowledge of interaction design principles and using industry tools such as Sketch, InVision, Adobe InDesign, Illustrator, Zeplin and OmniGraffle 
• Knowledge of current web usability and accessibility standards and best practices 
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make solution recommendations and document/explain work
• Ability to take on a leadership role, and communicate effectively with members of senior management, legal counsel(s), and members of the judiciary
• Ability to work in a multidisciplinary team environment, to sell your ideas to colleagues, both technical and non-technical 
• Demonstrated the ability to get buy-in from a team to implement new and improved ways of doing things

 
Resumes Evaluation/Criteria:

Criteria 1: Technical Skills – 40 Points
 

• Experience in technical and functional design and architecture, especially for applications on Cloud and SaaS, experience with cloud technologies
• Hands on experience in working with web technologies such as WordPress, WordPress Plugins, HTML5, knowledge of programming languages such as PHP, JavaScript, NodeJS, Golang, Web frameworks (React, Vue, Angular) and other emerging web technologies
• Knowledge of interaction design principles and using industry tools such as Sketch, InVision, Adobe InDesign, Illustrator, Zeplin, OmniGraffle

 
Criteria 2: Functional Knowledge – 35 Points
 

• Experience in working with technical and business partners in creating information architecture, sitemaps 
• Experience in identifying user needs and understand how users consume and navigate content, prepare documentation to that effect 
• Experience in designing usable, intuitive user interfaces for large projects

Criteria 3: Systems Analysis – 20 Points
 

• Knowledge of usability factors in Human computer interaction
• Knowledge of web usability and accessibility standards 
• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership and judiciary on usability making solution recommendations and document/explain work

Criteria 4: Public Sector Experience – 5 Points
 

• Previous experience working in Public Sector 

 
Knowledge Transfer

What needs to be KT

• Research data, plans & designs including architecture sitemaps, prototypes, wireframes, usability
• Project specific presentations, reports, status decks

 
To whom

• Project Manager / Team members

 
When

• 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.