Location Address: Toronto
Hybrid (1 day/week on Wednesday. might change to more days in future)
Contract Duration: ASAP – 02/13/2026
Extension: Possible
FTE: Possible
Number of Positions: 2
Schedule Hours: 9am – 5pm, Monday – Friday, 37.5 hrs per week
Story Behind the Need
• Business group: The CRM Global Technology Applications team supporting Global Banking & Markets Wholesale clients.
• Project: Salesforce CRM technology has advanced since our last major update. The goal of the Salesforce project is to digitize, modernize our Salesforce instance by enhancing frequently used workflows, connecting with 3rd party data and integrating with other internal systems. You will be responsible for working with consultants and business stakeholders to analyze, verify existing workflow and identify gaps for enhancements, system integrations required. You will remove barriers throughout the project enabling the development and deployment of quality solutions that meet these requirements
• Reason for request: Project in need of active support for new initiatives
Candidate Value Proposition
• The successful candidates will have the opportunity to progress into a BA/QA capacity role throughout the contract duration. Great opportunity for building experience and skillsets.
• Collaborative team environment that will be impacting multiple organizational lines within the Bank.
• Using various techniques and methodologies, the successful candidate will be exposed to new technology in an enterprise environment
Typical Day in Role / Responsibilities:
• Execute comprehensive test strategies and plans to ensure application meets functional requirements.
• Work closely with Business Analysts and business teams to understand business needs, conduct gap analysis and requirements assessments as needed.
• Partner with Architecture on understanding the design and integrations.
• Create impact analysis document.
• Working with the scrum team to scope and estimate work.
• Collaborate with developers, stakeholders to identify and resolve defects.
• Design test sets and automate where possible, including functional and non-functional testing, regression testing as well as performance testing.
• Be involved in the full life cycle of a project, responsible for producing actionable and complete specifications, writing, and maintaining Test Artifacts
• Continuously improve testing process, methods and drive adoption of best practices and standards
• Support the solution in production (as needed)
• Effectively communicate with technical and non-technical audiences
• Coach and train end users (as needed).
• Participate and run SCRUM Meetings (as needed).
Candidate Requirements/Must Have Skills:
1. 10+ years’ experience as a Quality Engineer or similar
2. 2+ years’ of recent experience with Salesforce CRM
3. Recent experience writing intermediate SQL queries (SoQL)
4. Experience in testing integrations with App exchange products in SF
5. Financial industry domain knowledge
Nice-To-Have Skills:
– Financial services experience is a plus
– Global Banking, Capital Markets experience is a plus
Soft Skills:
– Excellent communication skills to work across different business lines and with different users
– Strong ability to work under pressure
– A ‘go getter’ personalities who can solve problems and think outside the box.
Best vs average: The ideal candidate will have very strong Salesforce experience and will be a technically proficient resource. They would be a strong in testing methodologies, who has significant experience with integration and enterprise level deliveries.
Degrees or certifications:
• Bachelor’s degree in a technical field (logical reasoning) such as computer science, computer engineering or related field.
• Salesforce Certifications required (Salesforce Admin is a plus)
• Structure and Format:
– 1st round: Video interview, panel discussion (technical and behavioral), 45-60mins
– 2nd round: Interview with Director (as needed), 30 mins
Hiring Manager’s availability to interview: ASAP