Location Address:Toronto, ON
Hybrid: 1 day (Anchor days: Thursday)
Contract Duration: 4 months
Possibility of extension: Yes (Based on business need)
Possibility of conversion to FTE: Possibly (Based on business need)
Number of Positions: 1
Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week (Possible OT)
Story Behind the Need
Business group: Global Technology Enterprise Platforms (GTEP)
Project: GTS – Service Support. PAM transformation project. Onboarding to ServiceNow. Onboarding ServiceNow Workflow for backend integration
Contributes to the overall success of the Quality Assurance | Service Management Technology (SMT) team under Global Engineering, Operations & Functions ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Reason for request: Additional support
Key Accountabilities
1. Execute, manage and co-ordinate testing for projects/releases which includes:
a. Design QAT test plans; create the test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to QAT policies, standards, and procedures.
b. Schedule and approve the release of projects into the QAT environment, execute the SIT (System Integration Testing) and defect management tracking.
c. Managing the UAT phase via executing complex test plans and overseeing the execution of UAT testing, coordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers.
d. Assess QAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes.
e. Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required.
f. Assess the results of QAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production.
g. Obtain the test evidence and UAT sign off, proceed with the Release readiness and Change submission.
h. Maintain the overall regression test suites and Automation Testing suites to the latest and provide the testing plan for the assigned projects/releases to include the regression if necessary and Automation testing if applicable.
2. Champions a high-performance environment and contributes to an inclusive work environment.
3. Responsible for the creation of test plans, test strategy, manual testing and automation testing.
4. Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews.
5. An active collaborator on the Agile project team, you are responsible for driving the full software development lifecycle (SDLC) from the beginning to the completion of the projects.
6. Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to QAT processes in an effort to continually improve overall department efficiency and effectiveness.
7. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
8. Actively pursues effective and efficient operations of his/her respective areas in accordance with Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Must Have Skills:
– 3+ years of hands-on technical working experience as a QA Analyst performing manual testing and automation testing
– 3+ years of Experience in writing clear, concise and comprehensive test plans, test cases and automated testing framework (ATF).
– 2+ years of recent experience ServiceNow end user
– 2+ years of recent experience with integration testing is crucial for this role
– 2+ years of Experience working in Service Desk/Service catalog requests
– Previous experience working in both Agile and traditional Waterfall SDLC methodologies.
Nice to have:
– Experience working In ITAM Modules (CMDB, HAM, SAM)
– Experience working in ITSM Modules (Incident, Problem, Change, Knowledge, Release) Management
– Previous experience with Knowledge Management, Cloud Discovery and Optimization module and Vulnerability management.
– Experience with performance and/or security testing is preferred.
– Hands-on experience with both white box and black box testing.
Soft Skills:
• Strong communication skills (verbal/written/presentation) skills.
• Excellent problem solving and negotiation skills
Education:
Degree in Computer Science, Engineering, Information Sciences, or equivalent is desirable.
Certified System Administration (CSA) is highly preferred
Best vs Average:
The ideal candidate will have strong experience with automated testing framework in ServiceNow and recent experience with integration testing. Previous hands-on experience with Service catalog requests is highly preferred.
Candidate Review & Selection: 1-2 rounds of video interviews with HM and QA manager
Hiring Manager’s availability to interview: ASAP