ServiceNow Business Analyst
Government Client
Toronto, ON M5V 2X4 2 days onsite
4 month contract + ext
Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.
Must Haves:
- 5 years’ experience in Business Analysis using ServiceNow
- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- Thorough experience with ServiceNow Agile 2.0
Location: Hybrid – 2 days per week onsite
Public Sector Experience: Required
Required Skills:
- 5 years’ experience in Business Analysis using ServiceNow
- ServiceNow CMDB data model (CSDM)
- ServiceNow ITSM, ITOM discovery & Service Mapping
- ServiceNow Agile 2.0
- ServiceNow ServicePortal
- Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.
Nice to Have Skills:
- Business application architecture
- Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)