Pega Developer

Position Overview The successful candidate will join a dynamic, innovative team that supports campaign design and execution. This individual will develop analytical solutions to help solve a wide range of business problems, including acquisition and engagement strategies across the customer base. Key Responsibilities • Design, build, and execute customer marketing offers and communications based on eligibility, analytics, decisioning logic, and segmentation to elevate customer experiences across channels and support personalized one-to-one customer journeys. • Apply Next Best Action design principles to build and test decision strategies and campaign eligibility using Pega, and execute and monitor marketing offers. • Document and implement business requirements to deliver key customer interactions across multiple channels. • Analyze and synthesize campaign-presentment and customer response data to identify trends, deliver key insights, and make business recommendations that support customer acquisition and engagement. • Act as a liaison among analytics, marketing, product, technology, quality assurance, business stakeholders, and channel partners. • Provide subject-matter expertise on customer contact and support data-validation activities. • Support production-incident investigations and inquiries through the department help desk. Required Qualifications • Five or more years of experience as a Pega Developer. • At least two years of experience with Pega CDH marketing campaign delivery. • Experience with Pega Marketing, Pega Decision Manager, or Pega Customer Decision Hub (CDH). • Experience with targeted-lead or campaign execution and segmentation. • At least four years of experience working with large data sets and relational databases, including advanced SQL skills. • At least two years of recent Python experience. Preferred Qualifications • Familiarity with banking products. • Experience with Google Cloud Platform. • Previous experience with Databricks. Soft Skills • Strong communication and collaboration skills. • Self-motivation, strong quantitative skills, attention to detail, a high aptitude for problem-solving, and a natural interest in understanding customer behaviour. • An analytical mindset. Education and Certification • A bachelor's degree in a quantitative field such as statistics, applied mathematics, economics, or computer science. • A Pega Certified Decisioning Consultant (PCDC) credential is an asset.