Transfers Administrator – Wealth Management
Location Address: First 30 days on site Toronto, then WHM
Contract Duration: 6 months
Number of Positions: 1
Schedule Hours: 8:30-5, Mon-Fri
Reason: Resource is required to support day to day production activity and tasks within the Wealth Management Operations Group – Account Transfers
Story Behind the Need
Business group: Account Transfers
Project: TMX Post Trade Modernization
Transfers Administrator is responsible for completing all processing activities as it relates to external transfers request while providing courteous, accurate and timely information to our internal business lines. This includes addressing branch/external firm inquiries on initiations, processing, timing and general inquiries regarding the account transfer process. The Accounting Officer will also be responsible for cross training and participation during team meetings and huddles as a part of knowledge sharing and maintaining best practices and adherence to regulatory requirements.
Candidate Value Proposition:
The successful candidate will have the opportunity to gain further exposure to account transfers/wealth management within one of the top 5 Canadian banks.
Typical Day in Role:
• To complete all transfer related activities in an efficient manner.
• To process, review and follow up on redemption requests.
• To provide coverage as required during absence and or increased volumes.
• To build and maintain strong relationships with other firms and internal departments in order to resolve problems/issues.
• To accurately record statistics of all inquiries received and completed.
• To assist management with planning and continual process review by bringing forward your ideas and implementing communicated and other recommended changes.
• Daily review of various reports/systems in order to follow-up on outstanding transfers and aged items and ensures the accounts are commented accordingly.
• To resolve problems, issues and situations at a senior level as required, including but not limited to identifying anomalies and errors, and carrying out the appropriate correcting entries and/or activity, fee issues, and claims/cancellations.
• Responsible for ensuring client accounts are thoroughly noted; clearly detailing the timeline and status of the transfers.
• Bring forward/escalate problem items as necessary to the Manager.
• Provide a friendly courteous environment for our internal clients in response to account transfer inquiries.
• Complete Sundry Duties as assigned.
Candidate Requirements/Must Have Skills:
1) 5+ years’ experience within Wealth Management
2) Proven Account Transfers experience
Nice-To-Have Skills:
1) Knowledge of Broadridge applications: ZTRF, ZRSP, MRGN, PLAN.
2) Knowledge of other applications: CDS, ATON, COLD/On Demand, Fundserv, Webpost, STAR
3) Knowledge of securities products: GIC’s, Equities, Mutual Funds, international products.
4) Knowledge of Interbroker Transfer procedures and IIROC regulatory requirements.
Soft Skills Required:
• Excellent problem solving skills
• Be a "Team Player"
• Excellent verbal and written communication skills
• Customer-service oriented as contractor will be dealing with a variety of internal teams
• Strong attention to detail
Education:
Post-secondary
CSC (Canadian Securities Course) certification an asset
Candidate Review & Selection
2 rounds – with HM and another manager – 1 hour video interviews
Hiring Manager’s availability to interview: ASAP until Feb 18th