Trade Admin Analyst
Role Responsibilities:
Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.
• Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures.
• May resolve escalated work or issues from more junior staff, where applicable.
• Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities.
• Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested.
• Monitor service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Align individual performance goals to team and organizational goals.
• Demonstrate behaviors that are consistent with “Our Way” model and aligned with our values.
• Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails.
• Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures.
• Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts.
• Provide advice in the completion of processes within established guidelines and procedures.
Must Have Skills:
4 year University Degree
Knowledgeable in Microsoft Office especially excel
Banking experience/FI experience
Excellent Communication skills (written and verbal)
Great Team player
Nice to Have Skills:
Experience working with BPS/ADP, GEMS, IMatch, Global FrameWork, DTC/OCC/Arrow/CDS portals
Experience with VLOOKUP’s are a strong skill