Technical Analyst - NetApp

Position Overview We foster an inclusive and collaborative work environment that encourages creativity, curiosity and celebrates success. This role offers the chance to work alongside and learn from diverse industry leaders who have experience with top technology companies from around the world. We are committed to innovation and continuous learning, while also prioritizing our people by providing flexibility to design how they work and deliver exceptional results. Key Responsibilities • 24/7 monitoring for alerts within the environment – e-mail/teams/SN Tickets/management escalations • Handling of any escalations from other teams (including certificate renewals) • 15-minute response time to P1 Pager escalations • Dell/EMC storage report generation and e-mail to Senior Management • Check BSL reports on Monday to see what should be addressed for the following week • Submit and review change tickets • review of weekend changes • Monitor daily inquiries about ticket status or issues (assign accordingly to resources) • Zoning Change • Check Dell/EMC SCG access requests • review and closure of Service Now tickets and review all certificate renewal requests to be monitored once daily through the weekdays. • Perform vulnerability remediation • Perform regular/bi-annual code upgrades • Assist with data migrations, volume/SVM creations on NAS environments Performance Measurement: • Monthly performance reviews and touchpoints with management. Required Qualifications • 10+ years of hands-on technical working experience in supporting, deploying and interconnecting with the following NAS and SAN technologies at an enterprise scale: • Netapp C-Mode Clusters • Netapp MCC clusters • Netapp SnapMirror and SnapVault • GCNV (Google cloud Netapp Volumes) • Netapp Storage Grid tiering solution • NAS data migration methods and practices • 5+ years of hands-on technical working experience with end-to-end performance monitoring through tools such as: • On Command Unified Manager • 3+ years of hands-on technical working experience with integration into • GEMs or Service Now Platforms • Can work Extended hours including: • after standard working hours, • Holidays • weekends Preferred Qualifications • hands-on technical work experience in supporting, deploying and interconnecting: • Brocade Fabric Switches • Hitachi, Dell/EMC Powermax SAN/zFS storage solutions • Dell/EMC ECS on-prem Object Store • You have at least 3+ years of hands-on technical work experience in storage automation with some of the below skill sets: • Python experience • Familiar with Ansible automation • Familiar with object-oriented Python programming (REST API endpoint, API authentication protection, asynchronous programming, multi-threading) • Familiar with GIT protocol (Bitbucket server, Git branching model, etc… • You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment. Soft Skills • You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors. • Time management skills • collaborative skills (Works well with the team) • Superior problem-solving skills with Education and Certification • Post-secondary education in Computer Science, Storage technologies or related field.