• Skip to primary navigation
  • Skip to main content
  • Skip to footer

1.844.822.0541

info@nexusgroup.ca

  • Email
  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • English
    • Français
  • Consultant Login
  • Find Your Opportunity
Nexus Systems Group

Nexus Systems Group

  • Home
  • What We Do
    • Staffing Solutions Made Easy
    • Contingent Workforce Management and Payroll Solutions
    • Technology Consulting and Delivery
  • Who We Serve
  • Who We Are
    • Our Team
    • News and Awards
    • Associations and Community
  • Contact Us
  • News

Systems Support Analyst – JP00008586

July 11, 2018 by

Requisition Title:   Systems Support Analyst

Location: Toronto, ON

Working Hours: 8:00 am – 4:30 pm – 7.5 hours/day and can be placed on alternative rotation or day and/or day shifts

Duration: 1 year – specified end date is October 31st, 2018 due to limitations with funding source with possibilities for extensions

 

About Group:

APS provisions applications for bank systems, estimated 300 applications using ServiceNow Ticketing System to manage requests that support all lines of business. There is no current project as the nature of the role is to provide continuous support. This is a team of 6 consisting of the Reporting Manager, Senior Systems Support Analysts, and Systems Support Analyst.

 

Reason for Hire:

 

To facilitate and maintain security permissions as per internal policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supported environments.

 

Provision user access in accordance with internal security standards to internal and external systems used by many business units within Windows, and UNIX environment.

 

Provide Technical Support to supported applications including Windows and Network Information Systems applications. Provide second-level support for various applications. Routing of issues within relevant supported areas

 

Candidate Value Proposition:

This is for a candidate that would want to look for a long-term home and that is looking for an opportunity to grow. This group has seen many contractors convert to FTE but as well has seen contractors extend. This opportunity will provide not only growth but learning opportunities for those who want to take advantage.

 

Typical Day in the Role:

Primarily desk work in an open desk work environment with team mates managing requests through ServiceNow, ranging from 5 minutes to 30 minutes depending. Must be able to troubleshoot to resolve requests and be able to escalate issues to reporting manager.

 

Training:

Standard onboarding and walk through process on how certain commands within Windows and Unix will be used.

 

MUST HAVE:

 

1. Windows Active Directory

2. Excellent time management skills

3. Excellent communication skills both written and verbal as communications will be extended to Managers and Executives and must provide follow-ups to supported groups. Excellent interpersonal skills; must be able to work both independently and within a team environment

4. UNIX/LINUX

 

NICE TO HAVE:

1. ServiceNow

 

Education:

College Degree in related field

  • Apply Now
  • See All Jobs

Footer

ABOUT NEXUS SYSTEMS GROUP

Nexus is one of North America’s leaders in the provision of technology staff augmentation and strategic resource consulting. With a team of talented professionals using best of breed methodologies, Nexus consistently over delivers with quick, quality and trusted results to its clients and consultants.

LATEST OPPORTUNITIES

  • Capital Markets Java Developer January 22, 2021
  • Capital Markets – Business Analyst X2 January 22, 2021
  • Senior Business Analyst – Level 3 January 22, 2021
  • Specialty Developer January 22, 2021

SOCIAL

  • Email
  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
Report on Business Canada's Top Growing Companies - Nexus Group
Nexus Group Growth 500 2019
Nexus Systems Group Growth 500 2018
NEXUS GROUP SYSTEMS GROUP INC. NEXUSGROUP.CA
  • Contact Us
  • Terms & Conditions
  • Privacy Policy