Systems Support Analyst – JP00008586

Requisition Title:   Systems Support Analyst

Location: Toronto, ON

Working Hours: 8:00 am – 4:30 pm – 7.5 hours/day and can be placed on alternative rotation or day and/or day shifts

Duration: 1 year – specified end date is October 31st, 2018 due to limitations with funding source with possibilities for extensions

 

About Group:

APS provisions applications for bank systems, estimated 300 applications using ServiceNow Ticketing System to manage requests that support all lines of business. There is no current project as the nature of the role is to provide continuous support. This is a team of 6 consisting of the Reporting Manager, Senior Systems Support Analysts, and Systems Support Analyst.

 

Reason for Hire:

 

To facilitate and maintain security permissions as per internal policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supported environments.

 

Provision user access in accordance with internal security standards to internal and external systems used by many business units within Windows, and UNIX environment.

 

Provide Technical Support to supported applications including Windows and Network Information Systems applications. Provide second-level support for various applications. Routing of issues within relevant supported areas

 

Candidate Value Proposition:

This is for a candidate that would want to look for a long-term home and that is looking for an opportunity to grow. This group has seen many contractors convert to FTE but as well has seen contractors extend. This opportunity will provide not only growth but learning opportunities for those who want to take advantage.

 

Typical Day in the Role:

Primarily desk work in an open desk work environment with team mates managing requests through ServiceNow, ranging from 5 minutes to 30 minutes depending. Must be able to troubleshoot to resolve requests and be able to escalate issues to reporting manager.

 

Training:

Standard onboarding and walk through process on how certain commands within Windows and Unix will be used.

 

MUST HAVE:

 

1. Windows Active Directory

2. Excellent time management skills

3. Excellent communication skills both written and verbal as communications will be extended to Managers and Executives and must provide follow-ups to supported groups. Excellent interpersonal skills; must be able to work both independently and within a team environment

4. UNIX/LINUX

 

NICE TO HAVE:

1. ServiceNow

 

Education:

College Degree in related field