We are looking for a Service Desk Analyst to work with customers and support teams with technical issues related to the computer, applications and the various technical environments
• Responding to contacts from Service Desk customers and support teams
• Performing classification, initial support, investigation, and diagnosis of incidents
• Resolving incidents or assign to appropriate second level teams
• Contributing technical content and departmental procedures to the Service Desk knowledge base
• Participating in process improvement opportunities
• Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
• Working a variety of shifts in a 24/7 environment. Current hours of operation are Monday to Friday 6AM to 8PM and weekends 7:30 AM to 3:30 PM.