Senior IT Change & Configuration Manager
Typical day-to-day responsibilities
- Support the change & configuration management team in the establishment, governance and continuous improvement of the change & configuration management system (CMS). This includes the following E2E responsibilities: Identification, Control, status accounting, verification, audits, training & reporting.
- Identification – This involves identifying and documenting all the components of a product or system as well as all of their correlations
- Configuration Control Board (CCB) – This involves establishing and maintaining change management processes over configuration changes made to the configuration of a product or system.This includes Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
- Status Accounting – This involves tracking and reporting the status of the configuration of a product or system; including version control, approval status and status of implementation.
- Verification – Lead and collaborate with IT & Process owners, and process stakeholders to gather and analyze needs, translating these needs into requirements; maintain up to date knowledge of industry best practice standard..
- Compliancy / Adherence Audits – Facilitate and perform CMDB audits to ensure data completeness, correctness and quality; enable process adherence through reporting and dashboards.
- Planning – Managing the day-to-day activities of the process, including establishing priorities and work assignments; Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
- Training – Coaching of change & configuration management processes, tools, and procedures to ensure that they are equipped to effectively participate in the practice.
- Reporting – Develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
How can you be successful?
Must have
- Bachelor’s Degree or Diploma in Computer Science, Information Systems, data analytics, Business Management or related field along with 3+ years of relevant experience.
- Experience working in large IT environments, understanding key computer components such as devices, switches, routers etc.
- Understanding of ITIL CMDB and change management framework and implementation
- Excel and SQL knowledge for scripting and reporting
- Ability to lead and collaborate effectively towards cross-functional teams
Great to have
- Experience in implementing Change & Configuration Management Framework
- ITIL v4 Foundations Certified
- Strong Confluence / Jira knowledge
- Experience in automation projects
- Knowledge in API
- Experience in a coding environment
- Tableau and Microstrategy knowledge
- Bilingualism is an asset (English and French); adequate knowledge of French