Salesforce Production Support – IT

Salesforce Production Support

Typical Day in Role:
• Works with key stakeholders to triage production issues.
• Reading and writing SQL Queries
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Creates Jira stories related to incidents to move it forward

Candidate Requirements/Must-Have Skills:
1. 8+ years of production support with a minimum of 1 recent project with a Financial Services Cloud environment
2. 1+ years of development experience (no specific programming language required)
3. 2+ years of working knowledge of Salesforce tools to execute and manage workflow processes at various stages of the SDLC cycle (e.g. Salesforce DX)
4. Salesforce Admin Certification is required
5. Previous Banking/Financial Services experience is critical – large insurance/tertiary bank is accepted, however telcos/marketing cloud is not what the team is looking for

Nice-To-Have Skills:
• Experience with nCino Credit Origination (managed package for Salesforce) – Credit package on top of salesforce
• Experience reading and writing SQL Queries is an asset

Soft Skills
• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
• Ability to work as part of a team, as well as work independently or with minimal direction
• Good time management and organizational skills to effectively manage high-scale project

Education:
• Bachelors degree in Engineering or related field is required
• Financial Services Cloud certification