Salesforce Business Analyst
Typical Day in Role
• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translates those to programmers and developers
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
Candidate Requirements/Must Have Skills: (5 must)
1. 8+ years of experience as a Business Analyst with 3 years of experience delivering Salesforce CRM solutions with hands-on experience configuring Salesforce in the following areas: users, profiles, permission sets, role hierarchy, validation rules, sharing rules, reports and dashboards
2. Extensive knowledge of authoring user stories in JIRA, documenting related artifacts on Confluence and generating process flow diagrams through applications such as Visio, Gliffy & Draw.io
3. Experience leading discovery sessions with multiple Business and Technology stakeholders to elicit and capture business requirements and processes. Including the definition of user personas, epics, and user stories.
4. Ability to design elegant solutions for highly complex problems that can include changes to Technology as well as changes to existing Business processes.
Nice-To-Have Skills:
• Fluent in Spanish
• Salesforce including SOQL (queries for salesforce), knowledge on financial services cloud, data analysis, business/flow diagrams and wireframing
• Previous experience with Data Loader, SF Inspector
• Possess a Salesforce UX centered focus, in addition to a familiarity on aspects of UI design such as creating mockups and wireframes
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Experience on a Salesforce Implementation through the full Software Development Lifecycle (SDLC)
• Proficient in Microsoft Office Products such as Word, Excel and PowerPoint
Soft Skills:
• Strong communication and leadership skills
• Ability to collaborate with senior leaders from Business and Technology to design long-term Business-Technology roadmap for individual Salesforce orgs
• Proficiency with using agile methodologies and rapid prototyping to rapidly deliver incremental value.
• Ability to work collaboratively within cross functional teams using agile methodologies such as SCRUM/Kanban
Degrees or certifications:
• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required
• Salesforce certification Administration Essentials for New Admins (ADM201) is a plus
• MBA or other related advanced degree preferred