Job Title: Process Analyst
Duration: 6 months
Extension possible: Possible
Location: – Toronto
SUMMARY OF DAY TO DAY RESPONSIBILITIES: Process Analyst
Reporting to Senior Manager, Process Improvement, the mandate of this role is to lead, develop and establish end to end sustainable process optimization with a focus on improving user experience. Following are the accountabilities:
• Lead teams of business and process experts, while managing process improvement initiatives utilizing Lean Six Sigma methodology
• Facilitate project teams to identify, recommend, prioritize, resolve and implement improvement ideas
• Conduct end-to-end process analysis and lead Kaizen sessions, providing leadership and critical thinking
• Communicate technical analysis to all levels of the organization
• Apply and teach others in the use of quality tools and in-depth analysis
• Implement communication strategies for key stakeholders and sponsors with a goal to identify opportunities to improve timelines, reduce expenses, reduce errors, enhance value and improve employee experience
• Advocate and recommend end to end sustainable solutions to improve quality and eliminate waste, and lead teams to execute on all recommendations within committed timelines
• 4+ years of proven track record and experience in leading Process Improvement initiatives using Lean Six Sigma methodology
• Advance facilitation skills with strong experience in leading end to end Value Stream mapping sessions and Kaizen sessions with participants from all levels of business including executives
• Experience in implementation and administration of Continuous improvement ideation program will be an asset
• Great written and verbal communication skills regardless of the level of the target audience
• Good understanding of bank policies, regulatory requirements and operational processes
• Demonstrated leadership and project management skills by completing projects on time and within budget
• Ability to educate, advocate and negotiate
• Ability to work independently and within large team
• Ability to leverage strong data analysis skills to support project findings
• Demonstrated proficiency with Minitab statistical software, Excel and Visio
• Some travel may be required
• University degree or equivalent work experience
• Lean Six Sigma Green /Black Belt certification is preferred
MUST HAVE:
1.) PROCESS MAPPING on Visio
2.) Data analytics
3.) Microsoft Office suite/MS Project
4.) Leading Kaizen Sessions
NICE TO HAVE
1.) Minitab – statistical software in Six Sigma
2.) Financial industry