Policy Owner x 2

Policy Owner x 2

Typical Day in Role:
•Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use
•Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
•Partner with designers, researchers, product owners, developers and business lines to define content requirements and deliver compelling experiences
•Participate in design reviews and collaborate with product and designers on content strategy, concepts, navigation, and storytelling
•Working in an agile environment, help identify and advocate for the best content processes or delivery methods in different multidisciplinary teams
•Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high quality results
•Understand our users and synthesize research outcomes into viable content and communication experiences
•Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders
•Craft messages that proactively address peer and stakeholder concerns and questions, considering the goals and motivations of intended audience
•Analyze and interpret data effectively to inform decision making processes and build a solid understanding of customer pain points, needs, and expectations

Candidate Requirements/Must Have Skills:
1 – 5+ years of experience in content strategy, corporate communications, content marketing, copywriting, or technical writing
2 – Ability to work within style and brand guidelines with a desire to push existing standards to the next level
3 – Experience working on scrum teams and collaborating with designers, developers, product owners, researchers, digital accessibility specialists, translation teams, and legal and compliance
4 – Familiarity in content management systems, Figma, and a strong understanding of collaboration suites such as Slack
5 – A background working with HR Policies (writing/implementing)

Nice-To-Have Skills:
French and/or Spanish proficiency considered an asset

Soft Skills Required:
-A fast learner who has an appetite to understand what’s behind both simple and complex financial solutions
-Strong interpersonal and relationship management skills, and comfortable communicating directly with senior executives
-Comfortable working within tight timeframes and with working creatively within specific constraints
-Proven multi-tasking skills, with the ability to manage multiple projects at once

Education: Post-Secondary Education