Network Analyst

Summary: Sample scenario: Network Environment – latency – walk us through steps to troubleshoot the problem

Background of the job: This is a Tier 2 network operations job. 3 years of Network Operations experience is required. CCNA required. Please note that it will always be rotational shift. Candidates are asked not to request for changing their shifts or asking to do any one shift.

CLIENT Network Operations (OSG Network) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing Level 2 Network support of CLIENT’s network worldwide environments. The primary focus of the team is reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical network. Manager is looking for a candidate who has minimum of 3 years of experience focused on troubleshooting within a large enterprise/ Data center/Missions critical networks with the items stated below.
Candidates must have 3 years of in-depth experience troubleshooting on the following

OSG Network is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing Level 2 Network support of CLIENT’s network worldwide environments. The primary focus of the team is reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical network. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail.

*Job Description

An IT Operations Analyst III within the OSG Network Group is responsible for providing a level 2 support role of the CLIENT Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Firewall, WIFI and Optical solutions. We rely heavily to join conference calls so they need to have excellent verbal and written communication skills

*Job Requirements
The successful candidate must have the following:

•Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
•Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
•Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, SNA, Firewall, Load Balancers) including an excellent understanding of telecommunications concepts and Telco connectivity.
•3 years’ experience as level 3 support with multi-platform expertise (routing and switching, fireall, load balancer, wireless, VOIP, trace analysis)
•Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include Tivoli ITNM, Vitalnet, CW2K, QIP, Netscout and Riverbed.
•Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within CLIENT globally.

Must Haves:

1. Firewall – 3 years
2. CISCO Switching and Routers – 5 Years
3. At least 3 years of Network Operations experience troubleshooting break/fix issues as opposed to network projects-based work
4. Strong verbal and written communication skills required.
6. CCNA required

Nice to have:

1. Network and Application protocols – OPNET’s Application Response Time Expert (ARX)
2. Bachelor’s degree in computer Networking
3. Load Balancing – F5 and Wireless – Aruba Experience: 3 years
4. VOIP – Cisco experience: 3 years
5. CCNP/CCIE nice to have

Qualification

Rating

Must Have

Short-listing Questions

Excellent verbal/written communication skills

Yes

Has your candidate worked at CLIENT as a Full Time employee?

No

Skills

CCNA Certification

3 years

Cisco Routers

5 years

Cisco Switches

5 years

Experience in Network Operations

3 years

Nice to Have

Skills

Firewall – Palo Alto and Cisco

3 years

Load Balancing – F5 and cisco

3 years

Network and Application protocols – OPNET’s Application Response Time Expert (ARX)

1 years

VOIP – Cisco

3 years