Middleware Specialist – Level 3

Requisition Title: Middleware Specialist – Level 3 – Middleware Support (.NET SDC SharePoint Support)

Location: St. Catharines, ON
Duration: 6 months

Our public sector client is looking for a Middleware Specialist – Level 3. The Middleware Specialist (.NET SDC SharePoint Support) will complete the following activities:

• SharePoint 2010/2013 Support and troubleshooting:
• Monitoring and troubleshooting of the Enterprise SharePoint environment as follows:
• Pro-active systems usage and capacity monitoring of the Windows Servers that make up the Enterprise SharePoint farm
• Assessing and testing Infrastructure changes related to the Enterprise SharePoint environment; participation in release promotions and implementations
• Troubleshooting and resolution of Enterprise SharePoint Service Tier 3 support incidents
• Review monthly report cards, vendor remediation reports and creating and executing
• implementation plans to address findings
• Management of SSL and PKI certificates
• Troubleshooting and resolution of complex application solution integrations with other environments including the .NET SDE

 

.NET SDE Operational Support

• Participation in deployment and release (CRQ's) related to the .NET SDE platform
• Troubleshooting and resolution of .NET SDE Tier 2 and 3 support incidents and problems including complex integration across the various technologies supported within the .NET SDE and Enterprise SharePoint platform such as:
  • IIS
  • Dynamics CRM
  • Biz Talk
  • Host Integration Services
  • Universal Access Gateway
  • Threat Management Gateway
  • SQL Server
  • SQL Server Analysis Services
  • SQL Reporting
  • System Centre (Operations Manager, Virtual Machine Manager, Configuration Manager)
• Troubleshooting and resolution of .NET SDE Tier 2 and 3 support incidents and problems which include complex network integrations to both internal OPS and external 3rd party service offerings
• Backing up the .NET SDE operational staff in the proactive monitoring, operations of the environment

 

Defining and developing a windows support guide for internal staff members for cross training;

• Define and create documentation for each of the following deliverables which will be the tools used to train internal support staff in the support and troubleshooting of the Windows Environment
• Contribution of knowledge records for support team to the office knowledge base
• Prepare a presentation that provides a overview of the Windows physical and logical environments and the areas in which our office supports the MTO Windows applications
• Train internal staff members in the support and troubleshooting of the windows applications
• Training of current technical staff in monitoring, troubleshooting and support of the Windows environments utilizing the presentation and support guide created above.