Location Address: Mississauga
Contract Duration: 6 months
Story Behind the Need
Business group: Responsible for the Mid- Market Agriculture Commercial segment. Maintain accounts, electronic banking products, maintenance groups/existing products that clients need to maintain/service.
Project: The main function of the lending officer is to originate loans to applicants through detailed analysis of current financial standing. The typical lending officer will be responsible for taking a client through to closing.
Job Responsibilities:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Candidate Value Proposition: Gives the opportunity to get into the commercial banking field at the entry level – opens opportunity to open other opportunities in the commercial department.
Typical Day in Role:
– Champions a customer focused culture to deepen client relationships and leverage broader Bank
relationships, systems and knowledge.
– Provides an excellent customer experience by taking responsibility for and ensuring ongoing service,
including updates to the loans, accounts, products and services of existing clients, and thereby adhering
to established Operating Performance Commitments (OPCs).
– Responsible for monitoring of accounts and loans to ensure balance and payments are up to date.
– Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
– Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
– Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to:
-Resolve day-to-day servicing issues and reduce business and client impact with managerial direction
as required.
– Analyze situations and present sound recommendations and decisions to overcome any obstacles,
and escalating if required.
– Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities
and decisions.
– Reviews authorizations (including syndications) for deals up to $10M to execute the requirement
of existing accounts, products & services, and subsequent funding.
– Responsible for the review and action of the daily overdrafts, delinquencies (including Small
Business), annual review, lending advances/payouts, etc.
– Operates independently to execute day-to-day operations within assigned authorities/limits (lending
limits up to $5 million in total Borrower Connection based on time on post)
– Operates independently to execute day-to-day operations within assigned authorities/limits (lending
limits up to $5 million in total Borrower Connection based on time on post)
– Business Units supported include, but are not limited to: Commercial Banking, Small Business,
Corporate, Risk Management, Payments & Cash Management, Audit, Quality Assurance,
Trade services, Leasing, Real Estate Banking, Client Services and Solutions, Cash
Management Call Centre, Symcor, Automotive Finance and other units (as applicable). Services approximately 31,000 Commercial clients.
Candidate Requirements/Must Have Skills:
1) 2 years' Experience within the banking Industry dealing with queue management, and Implementation experience in the setup and execution of accounts, products & services, and loan/funding.
2) Proven Customer Service skills/Communication Skill – written and verbal
3) 2 years Working knowledge of Microsoft Office (Excel, Word, and Outlook)
Nice-To-Have Skills:
N/A
Soft Skills Required:
1) Detail oriented
2) Results Focused – focuses on productivity
3) Organization Skills – time management skills
Degrees: N/A
Certifications: Post-Secondary Education