Intermediate UX Specialist
Location: Kitchener, ON
Duration: 12 months
Job Summary – We’re recruiting for a User Experience specialist for an ongoing project to modernize our Insurance Web Illustrations software, a digital product for financial advisors who research and sell our insurance products to their clients. You’ll be working with a cross-functional Agile team to deliver a highly effective, well-crafted and evidence-based digital experience. You’ll be comfortable not just working within the UX process but able to explain and promote the methodology to the team and stakeholders. Technically, you’ll be able to synthesize business requirements, research and design principles into an elegant and highly usable interface, working on different aspects and deliverables of the project as it progresses. You will need to be able to identify and solve problems; explore different design solutions and articulate for the user in each solution; and present to and collaborate with a wide range of project team members and stakeholders. You’ll have good knowledge of the insurance industry, products, concepts and terms, and previous experience working on financial illustrations software.
Key Accountabilities • Work with Product, Marketing, Business and IS teams to obtain and understand business, functional and technical requirements • Conduct research using various techniques to develop a thorough understanding of the targeted users, their needs, environment and behaviors • Work with the project team to develop the UX strategy within the Agile delivery framework • Design user interfaces by applying the fundamental principles of user experience design, research experience, industry best practices and balancing those against system constraints and business objectives • Create and revise user flows, sitemaps and low and high fidelity wireframes based on specifications, goals, needs and limitations • Develop rapid interactional UX prototypes; verify design assumptions through concept and usability testing • Lead design review sessions with project teams, acquiring consensus and approval on designs and documentation • Collaborate with UI designers to create final visual mockups against wireframes, in keeping with the brand standards, UX guidelines and accessibility legislation (AODA/WCAG Document detailed user experience specifications) • Liaise with developers to ensure the quality and adherence of the final product • As part of the larger UX community of practice, collaborate in UX team meetings, peer reviews, workshops; present your work and solicit feedback; ensure your work fits within the greater digital ecosystem of the organization
Experience & Skills Required • Minimum 5 years’ experience as a user experience designer, user interface designer, or similar role • 3+ years of experience working on complex web projects with medium to large-sized teams • Strong portfolio demonstrating expertise in UX design • Bachelor's degree in design or a related field (communication arts, computer science, human-computer interaction (HCI), etc.) • User-focused and analytical; the ideal person for this role will have a deep understanding and appreciation of the process of identifying users’ needs, coupled with the ability to balance the pros and cons of different designs, backed by research and analytics • Deep experience creating screen flows, low and high fidelity wireframes and prototypes • Well versed in fundamental visual and interactive design disciplines & principles and user behavioral psychology • Highly comfortable presenting and substantiating design decisions (in both formal and informal settings), based on industry best-practice guidelines, personal experience and research findings • Excellent proficiency in a variety of design tools such as Axure, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision and/or other software • Previous experience with Agile design/development methodology • Fastidious attention to detail • Strong communication skills across disciplines and the ability to effectively articulate experiential principles • Experience in user research techniques (e.g. user interviews, usability tests, focus groups) • Certification or working on certification from an industry-recognized user experience design institution preferred • Understanding of web and mobile technologies; experience coding in HTML/CSS/JS an asset but not necessary